Service tickets early warning system
AssigneeIntelenz, Inc.
InventorRenzo Zagni
Life of this patent
Estimating the term…
Abstract
Service tickets early warning can include: storing a set of service tickets such that the service tickets are accessible by a set of interested individuals, each service ticket describing one or more service issues to be acted upon by one or more service agents; recording a set of parameters describing each of a set of accesses to the service tickets undertaken by one or more of the interested individuals; and generating an early warning of an urgency of one or more of the service tickets by extracting a set of features pertaining to the accesses and sorting the service tickets based on the features extracted.
Claims18
A service tickets early warning system, comprising:
- a service tickets store for holding a set of service tickets, each service ticket describing one or more service issues to be acted upon by one or more service agents;
- an access logger for recording a set of parameters describing each of a set of accesses to the service tickets undertaken by one or more of a set of interested individuals;
- and
- a ticket temperature analyzer for generating an early warning of an urgency of one or more of the service tickets by extracting a set of features pertaining to the accesses and sorting the service tickets based on the features extracted.
A method for service tickets early warnings, comprising:
- storing a set of service tickets such that the service tickets are accessible by a set of interested individuals, each service ticket describing one or more service issues to be acted upon by one or more service agents;
- recording a set of parameters describing each of a set of accesses to the service tickets undertaken by one or more of the interested individuals;
- and
- generating an early warning of an urgency of one or more of the service tickets by extracting a set of features pertaining to the accesses and sorting the service tickets based on the features extracted.
Dependencies are inferred from the claim text.