Techniques for data matching in a contact center system

A system for data matching in a contact center system comprising:

• at least one computer processor communicatively coupled to and configured to perform data matching operations in the contact center system, wherein the at least one computer processor is further configured to:
• determine an interaction event time associated with a historical contact interaction from a contact interaction database;
• determine an outcome event time associated with a historical contact interaction outcome from an outcome database;
• analyze the interaction event time and the outcome event time to determine a correlation probability that the historical contact interaction outcome resulted from the historical contact interaction;
• and
• match the historical contact interaction with the historical contact interaction outcome based on the correlation probability, wherein the contact interaction database and the outcome database have different, uncorrelated structures.

An article of manufacture for data matching in a contact center system comprising:

• a non-transitory processor readable medium;
• and
• instructions stored on the medium;
• wherein the instructions are configured to be readable from the medium by at least one computer processor communicatively coupled to and configured to perform data matching operations in the contact center system and thereby cause the at least one computer processor to operate so as to:
• determine an interaction event time associated with a historical contact interaction from a contact interaction database;
• determine an outcome event time associated with a historical contact interaction outcome from an outcome database;
• analyze the interaction event time and the outcome event time to determine a correlation probability that the historical contact interaction outcome resulted from the historical contact interaction;
• and
• match the historical contact interaction with the historical contact interaction outcome based on the correlation probability, wherein the contact interaction database and the outcome database have different, uncorrelated structures.