Preemptive responses based on service availability

An electronic communication device comprising:

• a processor;
• a memory coupled to the processor, the memory containing instructions, that when executed by the processor, perform the steps of:
• determining an offline state of a receiving mobile electronic device located in an area where there is a signal disruption due to damage of infrastructure;
• receiving a communication request from a sending mobile electronic device that is destined for the receiving mobile electronic device;
• identifying an estimated repair time for the infrastructure from a service provider;
• estimating an online restoration time based on the estimated repair time;
• adjusting the estimated online restoration time to a time zone of the sending electronic device;
• comparing a phone number of the sending electronic device to a contact list of the receiving electronic device;
• determining, based on the comparing, that a contact entry associated with the sending electronic device is included in a subset of contacts, in the contact list of the receiving electronic device;
• determining, based on the comparing, a name associated with the contact entry;
• determining that a customized preset reply message was set by the receiving electronic device for the subset of contacts;
• providing an option for a user of the sending electronic device to abort sending the communication request to the receiving device;
• receiving a selection not to abort;
• sending the presented electronic message to the receiving electronic device;
• and
• receiving an automated reply message at the sending electronic device, wherein the automated reply message includes the offline state of the receiving electronic device, the customized preset message addressed to the name associated with the contact entry, and the adjusted estimated online restoration time.

A computer program product for an electronic communication device comprising a computer readable hardware storage device having program instructions embodied therewith, the program instructions executable by a processor to cause the electronic communication device to:

• determine an offline state of a receiving mobile electronic device located in an area where there is a signal disruption due to damage of infrastructure;
• receive a communication request from a sending mobile electronic device that is destined for the receiving mobile electronic device;
• identify an estimated repair time for the infrastructure from a service provider;
• estimate an online restoration time based on the estimated repair time;
• and
• adjust the estimated online restoration time to a time zone of the sending electronic device;
• compare a phone number of the sending electronic device to a contact list of the receiving electronic device;
• determine, based on the comparing, that a contact entry associated with the sending electronic device is included in a subset of contacts, in the contact list of the receiving electronic device;
• determine, based on the comparing, a name associated with the contact entry;
• determine that a customized preset reply message was set by the receiving electronic device for the subset of contacts;
• provide an option for a user of the sending electronic device to abort sending the communication request to the receiving device;
• receive a selection not to abort;
• send the presented electronic message to the receiving electronic device;
• and
• receive an automated reply message at the sending electronic device, wherein the automated reply message includes the offline state of the receiving electronic device, the customized preset message addressed to the name associated with the contact entry, and the adjusted estimated online restoration time.