Chatbot system and service method thereof

A chatting robot system comprising

• a consumer chatbot configured to understand a purpose of conversation of a user, select one or more provider chatbots from among a plurality of provider chatbots provided by a plurality of property and service providers, converse with the selected provider chatbots in place of the user, and provide a result of the conversation to the user,
• wherein the consumer chatbot comprises:
• a consumer chatbot input comprising a user purpose recognizer recognizing the purpose of the user, based on a user input conversation, and an information satisfaction determiner determining whether or not information, based on which the consumer chatbot converses with the provider chatbots, is satisfied;
• a chatbot-to-chatbot conversation part comprising an object provider chatbot recognizer selecting provider chatbots supposed to perform conversation, based on the purpose of the user and the satisfied information recognized via the consumer chatbot input, to allow the consumer chatbot to converse with the selected provider chatbots;
• and
• a consumer chatbot output recognizing a result corresponding to the purpose of the user, from among replies of the provider chatbots, and generates a final consumer chatbot reply.

A chatbot service method comprising:

• recognizing, by a consumer chatbot of a chatbot system, a purpose of a user from a user input inquiry when the inquiry is input;
• analyzing the user input inquiry and determining whether or not information, based on which the consumer chatbot converses with provider chatbots provided by property and service providers, is satisfied;
• when the information is not satisfied, generating and sends an inquiry to the user, and when the information is satisfied, recognizing and selecting one or more object provider chatbots to converse with, based on the purpose and the information recognized from the user input inquiry;
• and
• conversing, by the consumer chatbot, with the selected provider chatbots.