Systems and methods for selecting a voice to use during a communication with a user
AssigneeTelefonaktiebolaget LM Ericsson (publ)
InventorsMatthew John LAWRENSON, Julian Charles NOLAN
Life of this patent
Estimating the term…
Abstract
A computing device having the capability to dynamically select a voice that will be used by a speech synthesizer in creating synthesized speech for use in communicating with a user of the computing device is provided. For example, in some embodiments, the computing device: i) employs the speech synthesizer to have a first audible communication with the user using a first voice; ii) stores user satisfaction data that can be used to determine a user's satisfaction with an action the user took in response to the first audible communication; and iii) determines whether a different voice should be used during a second audible communication with the user based on the stored user satisfaction data.
Claims20
A method in a computing device for audibly communicating with a user of the computing device, the method comprising:
- performing a first audible communication with the user using a first voice;
- after performing the first audible communication, collecting user satisfaction data (USD) based on an action performed by the user;
- after collecting the USD, determining, based on the collected USD, a first metric;
- selecting a voice based on the determined first metric;
- and
- performing a second audible communication with the user using the selected voice.
A computing device, the computing device comprising:
- a memory;
- and
- a processor coupled to the memory, wherein the computing device is adapted to:
- perform a first audible communication with the user using a first voice;
- after performing the first audible communication, collect user satisfaction data (USD) based on an action performed by the user;
- after collecting the USD, determine, based on the collected USD, a first metric;
- select a voice based on the determined first metric;
- and
- perform a second audible communication with the user using the selected voice.
Dependencies are inferred from the claim text.