US 2019/0164432 A1 · REAL-TIME SERVICE PROVIDER PROGRESS MONITORING

Abstract

A network computer system provides a service instruction to a computing device. The service instruction can include offers, such as a service request to pick up and transport a user, and recommendations, such as a movement recommendation encouraging the service provider to relocate to another geographic area. The network computer system remotely monitors the computing device to receive a current position of the computing device as the service provider travels within a geographic area. The network computer system remotely monitors the computing device to receive a service state of the service provider. The network computer system periodically determines whether the service provider is making progress towards a target of the service instruction based on the current position of the computing device and a set of progress conditions, including determining whether the service provider satisfied the set of progress conditions in response to a change in the service state.

Claims20

Dependent claims

A network computer system for managing an on-demand transport service, comprising:

one or more processors;
and
a memory storing instructions that, when executed by the one or more processors, cause the network computer system to perform operations comprising:
providing a service instruction to a computing device of a service provider over a network;
remotely monitoring the computing device to receive service provider data corresponding to (i) a current position of the computing device, as determined by a location-based resource of the computing device, as the service provider travels within a geographic area, and (ii) a service state of the service provider;
and
periodically determining whether the service provider is making progress towards a target of the service instruction based on the service provider data and a set of progress conditions, including determining whether the service provider satisfied the set of progress conditions in response to a change in the service state of the service provider.

4 more elements

A method of managing an on-demand transport service, the method being implemented by one or more processors and comprising:

providing a service instruction to a computing device of a service provider over a network;
remotely monitoring the computing device to receive service provider data corresponding to (i) a current position of the computing device, as determined by a location-based resource of the computing device, as the service provider travels within a geographic area, and (ii) a service state of the service provider;
and
periodically determining whether the service provider is making progress towards a target of the service instruction based on the service provider data and a set of progress conditions, including determining whether the service provider satisfied the set of progress conditions in response to a change in the service state of the service provider.

1 more element

A non-transitory computer-readable medium that stores instructions, executable by one or more processors, to cause the one or more processors to perform operations comprising:

providing a service instruction to a computing device of a service provider over a network;
remotely monitoring the computing device to receive service provider data corresponding to (i) a current position of the computing device, as determined by a location-based resource of the computing device, as the service provider travels within a geographic area, and (ii) a service state of the service provider;
and
periodically determining whether the service provider is making progress towards a target of the service instruction based on the service provider data and a set of progress conditions, including determining whether the service provider satisfied the set of progress conditions in response to a change in the service state of the service provider.

1 more element

Dependencies are inferred from the claim text.

Real-time service provider progress monitoring

Life of this patent

Real-time service provider progress monitoring

Life of this patent

Abstract

Claims20