Collaborative alarm monitoring system and method

A collaborative alarm monitoring system, comprising:

• a security system host server in signal communication with at least one security panel to receive an alert signal in response to a detected alarm event;
• a chat session server in signal communication with the security system host server, the chat session server configured to store a chat session protocol and software that when executed by a hardware processor executes a chat session;
• and
• at least one monitoring device in signal communication with the security system host server, the at least one monitoring device configured to alert an operator of the alarm event in response to receiving the alert signal, the at least one monitoring device including a chat session client in signal communication with the chat session server to generate a chat session interface that displays at least one alarm event thread indicative of the alarm event, wherein the chat session server generates a communication stream for each alarm event, and the communication stream is individually displayed on the chat session interface of the at least one monitoring device.