Intelligent chargeback processing platform

A method, comprising:

• receiving, by a device, information relating to a set of transactions and one or more chargebacks associated with the set of transactions,
• where the information is received from multiple, different sources;
• processing, by the device, the information to generate a processed data set,
• where the processing includes at least one of:
• performing natural language processing of the information,
• preprocessing of the information, or
• cleansing the information;
• receiving, by the device, a model to perform classification of the one or more chargebacks based on the processed data set,
• where the model is to receive, as input, the processed data set, and
• where the model is to output information identifying a classification of the one or more chargebacks;
• determining, by the device, a classification of the one or more chargebacks using the model;
• and
• performing, by the device, an action based on the classification of the one or more chargebacks.

A cloud computing platform, comprising:

• one or more devices to:
• receive first information relating to a first set of transactions and a first set of chargebacks associated with the first set of transactions,
• where the first information is received from multiple, different sources;
• process the first information to generate a processed data set;
• obtain a model, trained using the processed data set, to perform classification of the first set of chargebacks,
• where the model is to receive, as input, information relating to transactions and at least one chargeback, and
• where the model is to output information identifying a classification of the at least one chargeback;
• receive second information identifying a second set of transactions and a second set of chargebacks associated with the second set of transactions;
• determine a classification of the second set of chargebacks using the model and based on the second information;
• and
• perform an action based on the classification of the second set of chargebacks.