Knowledge management by connecting users
AssigneeInternational Business Machines Corporation
InventorsJesus Gabriel Trillo Vargas, Adolfo Mendez Morales, Juan Manuel A. Vega
Life of this patent
Estimating the term…
Abstract
A knowledge management system and method may include receiving a first set of keywords used to describe a problem from a first user, storing in a coincidence database a domain sample related to the domain of the problem and a context sample from the set of keywords, searching a knowledge management repository containing potential solutions to the problem, determining that a solution to the problem does not exist in the knowledge management repository, locating a second user that has previously described the problem, determining that the first user and the second user are a collaborative match, and connecting the first user to the second user.
Claims20
A method for knowledge management by connecting users, the method comprising:
- receiving, by a processor of a computing system, a first set of keywords used to describe a first problem from a first user;
- storing, by the processor in a coincidence database, a first domain sample related to a domain of the first problem, and a first context sample from the first set of keywords;
- searching, by the processor, a knowledge management data repository containing potential solutions to the first problem;
- determining, by the processor, that a solution to the first problem does not exist in the knowledge management repository;
- locating, by the processor, a second user that has previously described the first problem;
- determining, by the processor, that the first user and the second user are a collaborative match;
- connecting, by the processor, the first user to the second user.
The method of claim 2, further comprising:
- receiving, by the processor, a second set of keywords used to describe the first problem from the first user;
- storing, by the processor in the coincidence database, a second domain sample related to the domain of the first problem, and a second context sample from the second set of keywords;
- determining, by the processor, that the first domain sample and the second domain sample are the same;
- determining, by the processor, that the first context sample and the second context sample are matched;
- and
- after the determining that the first domain sample and the second domain sample are the same and that the first context sample and the second context sample are matched, storing, by the processor, a first trend in a trend database, the first trend including:
- a first domain trend containing information from the first domain sample and the second domain sample;
- a first context trend containing information from the first context sample and the second context sample;
- a user ID for the first user
- a first counter set to one;
- and
- a first time stamp,
- wherein the locating, by the processor, the second user occurs after the first trend is stored in the trend database.
A computer system, comprising:
- a processor;
- a memory device coupled to the processor;
- and
- a computer readable storage device coupled to the processor, wherein the storage device contains program code executable by the processor via the memory device to implement a method for knowledge management by connecting users, the method comprising:
- receiving, by the processor, a first set of keywords used to describe a first problem from a first user;
- storing, by the processor in a coincidence database, a first domain sample related to a domain of the first problem, and a first context sample from the first set of keywords;
- searching, by the processor, a knowledge management repository containing potential solutions to the first problem;
- determining, by the processor, that a solution to the first problem does not exist in the knowledge management repository;
- locating, by the processor, a second user that has previously described the first problem;
- determining, by the processor, that the first user and the second user are a collaborative match;
- connecting, by the processor, the first user to the second user.
A computer program product, comprising a computer readable hardware storage device storing a computer readable program code, the computer readable program code comprising an algorithm that when executed by a processor of a computing system implements a method for knowledge management by connecting users, the method comprising:
- receiving, by the processor, a first set of keywords used to describe a first problem from a first user;
- storing, by the processor in a coincidence database, a first domain sample related to a domain of the first problem, and a first context sample from the first set of keywords;
- searching, by the processor, a knowledge management repository containing potential solutions to the first problem;
- determining, by the processor, that a solution to the first problem does not exist in the knowledge management repository;
- locating, by the processor, a second user that has previously described the first problem;
- determining, by the processor, that the first user and the second user are a collaborative match;
- connecting, by the processor, the first user to the second user.
Dependencies are inferred from the claim text.