US 2019/0163515 A1 · METHOD AND SYSTEM FOR RESOLVING ANOMALY EVENTS OCCURRING IN A VIRTUAL ENVIRONMENT IN REAL-TIME

Abstract

Disclosed subject matter relates to virtual environment including a method of resolving anomaly events occurring in virtual environment in real-time. A virtual assisting system identifies trigger points in relation to the anomaly events affecting user experience and retrieves resolution policies associated with each trigger point from policy database. Further, virtual assisting system computes a cumulative weightage score for each trigger point based on metrics and weights associated with each predefined trigger parameter recorded in resolution policies and thereafter computes a User Experience Index (UXI) value by correlating the cumulative weightage scores. Finally, one or more actions corresponding to the one or more trigger points are implemented based on the UXI value to resolve the anomaly events occurring in the virtual environment. The present disclosure dynamically interprets repetitive anomaly events that affect user experience and performs self-healing of anomaly events dynamically without the need for the users to raise service tickets.

Claims21

Dependent claims

A method of resolving one or more anomaly events occurring in a virtual environment in real-time, the method comprising:

identifying, by a virtual assisting system (107), one or more trigger points in relation to the one or more anomaly events affecting user experience in the virtual environment;
retrieving, by the virtual assisting system (107), each of one or more resolution policies corresponding to each of the one or more trigger points from a policy database (108) associated with the virtual assisting system (107);
computing, by the virtual assisting system (107), a User Experience Index (UXI) value for each of the one or more trigger points by correlating each of one or more metrics and each of one or more weights, associated with each of the one or more trigger points, recorded in each of the one or more resolution policies;
and
implementing, by the virtual assisting system (107), in real-time, one or more actions corresponding to each of the one or more trigger points, indicated in each of the one or more resolution policies based on the UXI value to resolve the one or more anomaly events occurring in the virtual environment.

2 more elements

A virtual assisting system (107) for resolving one or more anomaly events occurring in a virtual environment in real-time, the virtual assisting system (107) comprising:

a processor;
and
a memory communicatively coupled to the processor, wherein the memory stores the processor-executable instructions, which, on execution, causes the processor to:
identify one or more trigger points in relation to the one or more anomaly events affecting user experience in the virtual environment;
retrieve each of one or more resolution policies corresponding to each of the one or more trigger points from a policy database (108) associated with the virtual assisting system (107);
compute a User Experience Index (UXI) value for each of the one or more trigger points by correlating each of one or more metrics and each of one or more weights, associated with each of the one or more trigger points, recorded in each of the one or more resolution policies;
and
implement in real-time, one or more actions corresponding to each of the one or more trigger points, indicated in each of the one or more resolution policies based on the UXI value to resolve the one or more anomaly events occurring in the virtual environment.

5 more elements

Dependencies are inferred from the claim text.

Method and system for resolving anomaly events occurring in a virtual environment in real-time

Life of this patent

Method and system for resolving anomaly events occurring in a virtual environment in real-time

Life of this patent

Abstract

Claims21