Ai-based compliance and preference system
AssigneeThrio, Inc.
InventorsPierre St-Cyr, Ran Ezerzer
Life of this patent
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Abstract
A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.
Claims20
A non-transitory program storage medium on which are stored instructions executable by a processor to perform operations for providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises, the operations comprising:
- storing a plurality of AI templates, each of which is associated with one or more AI routines;
- generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises;
- transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object;
- and
- providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.
A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises, the method comprising:
- storing a plurality of AI templates, each of which is associated with one or more AI routines;
- generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises;
- transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object;
- and
- providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.
A system for providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises, the system comprising:
- a database for storing a plurality of AI templates, each of which is associated with one or more AI routines;
- a decisioning and workflow engine for generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises;
- an omni-channel routing and media services subsystem for receiving a communication on a switching network associated with the tenant enterprise;
- an AI-based compliance and preference server for transforming the communication according to the one or more AI templates associated with the campaign object;
- and
- a third party customer outreach platform server for providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.
Dependencies are inferred from the claim text.