System and method for facilitating communications between inmates and non-inmates

A method for facilitating incoming and outgoing rich communication service (RCS) messages, the method comprising the steps of:

• accessing, by an application server, a database including a plurality of user profiles and a plurality of a database including a plurality of user profiles and a plurality of inmate profiles, wherein each of the user profiles includes a user ID, a mobile ID associated with a mobile device, a carrier, and at least one inmate account number, wherein each inmate profile includes an inmate user ID, a carrier, a current account balance, and at least one user account number;
• receiving, by the application server, a RCS message from a new user profile;
• determining, by the application server, a carrier of the new user profile;
• processing, by the application server, the new user profile based on the carrier, wherein the carrier is determined by a triggering event;
• and
• sending, by the application server, the new user profile to an appropriate list for future RCS messaging.

One or more non-transitory computer-readable storage media, having computer executable instructions embodied thereon, where when executed by at least one processor, the computer-executable instructions cause the processor to:

• access the database including a plurality of user profiles and a plurality of inmate profiles, wherein each of the user profiles includes a user ID, a mobile ID associated with a mobile device, a carrier, and at least one inmate account number, wherein each of the inmate profiles includes an inmate user ID, a carrier, a current account balance, and at least one user account number;
• receive a rich communication service (RCS) message from a new user profile;
• determine a carrier of the new user profile;
• process the new user profile based on the carrier, wherein the carrier is determined by a triggering event;
• and
• send the new user profile to an appropriate list for future RCS messaging.

A system for facilitating a video communication between a first user and a second user, the system comprising:

• a database including a plurality of user records, wherein the user records include a plurality of user profiles and a plurality of inmate profiles, wherein each of the user profiles includes a user ID, a device ID associated with a device, a carrier, and at least one inmate account number, wherein each of the inmate profiles includes an inmate user ID, a carrier, a current account balance, and at least one user account number;
• and
• an application server including a processor programmed to:
• receive a message from a first profile, wherein the message contains a video communication request for a second profile associated with the first profile,
• process the message, wherein the message includes a date and a time for establishing a video communication between the second profile and the first profile,
• send the message to the second profile,
• receive an answer to the video communication request from the second profile, and
• establish the video communication between the second profile and the first profile at a predetermined time.

A method for facilitating a video communication between a first user and a second user, the method comprising the steps of:

• accessing, by an application server, a database including a plurality of user records, wherein the user records include a plurality of user profiles and a plurality of inmate profiles, wherein each of the user profiles includes a user ID, a device ID associated with a device, a carrier, and at least one inmate account number, wherein each inmate profile includes an inmate user ID, a carrier, a current account balance, and at least one user account number;
• receiving, by the application server, a message from a first profile, wherein the message contains a video communication request for a second profile associated with the first profile;
• processing, by the application server, the message, wherein the message includes a predetermined date and a predetermined time for establishing a video communication between the second profile and the first profile;
• sending, by the application server, the message to the second profile;
• receiving, by the application server, an answer to the video communication request from the second profile;
• and
• establishing, by the application server, the video communication between the second profile and the first profile at the predetermined time.

One or more non-transitory computer-readable storage media, having computer executable instructions embodied thereon, where when executed by at least one processor, the computer-executable instructions cause the processor to:

• access a database including a plurality of user records, wherein the user records include a plurality of user profiles and a plurality of inmate profiles, wherein each of the user profiles includes a user ID, a device ID associated with a device, a carrier, and at least one inmate account number, wherein each of the inmate profiles includes an inmate user ID, a carrier, a current account balance, and at least one user account number;
• receive a message from a first profile, wherein the message contains a video communication request for a second profile associated with the first profile;
• process the message, wherein the message includes a date and a time for establishing a video communication between the second profile and the first profile;
• send the message to the second profile;
• receive an answer to the video communication request from the second profile;
• and
• establish the video communication between the second profile and the first profile at a predetermined time.