Automatic Communication Failure Recovery Systems

A method of providing automatic communication failure recovery comprising:

• receiving customer data associated with a customer;
• receiving a customer communication policy associated with the customer;
• generating a message based on the customer data to be sent via a first communication channel, wherein the first communication channel is selected based on the customer communication policy;
• transmitting the message via the first communication channel;
• determining that the customer has failed to engage the message within a predetermined amount of time;
• subsequent to the predetermined amount of time, determining a second communication channel based on the customer communication policy;
• and
• transmitting the message via the second communication channel.

A non-transitory computer-readable medium storing instructions that, when executed by one or more processors, cause a system to:

• receive customer data associated with a customer;
• generate a message based on the customer data;
• transmit the message to a device associated with the customer;
• determine that the customer has failed to engage the message within a predetermined amount of time;
• subsequent to the predetermined amount of time, monitor an application service associated with the customer and in response to detecting that the customer has logged in to the application service:
• generate a communication link between an automated chatbot and the device associated with the customer via the application service;
• and
• cause a communication interface within the application service to launch on the device associated with the customer.