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AssigneeReviewBuzz Inc.
InventorMichael MONTANO
Estimating the term…
Systems and methods are provided for obtaining and utilizing online customer service reviews for an individual employee of a service provider such as a business. When a customer receives service from a service provider or business with at least one employee that provided the service, the customer is asked to create an online review for the individual employee which provided the service as opposed to the company in general. The individual employee and service provider in the review are identified and matched with the correct service provider and employee, after which the review is transmitted to the service provider and employee. The reviews may be aggregated into individual profiles for each employee, which can be displayed on the business website or an employee profile website to advertise the employee's customer service. The employee profiles can also be used to award and incentivize each employee to provide better customer service.
A method of verifying online customer service reviews for a plurality of employees of a plurality of service providers, comprising:
A system for verifying online customer service reviews for an employee of a service provider, comprising:
A method of verifying online customer service reviews for an employee of a service provider, comprising the steps of:
Dependencies are inferred from the claim text.