Graphical user interfaces for adaptive feedback
AssigneeHundredX, Inc.
InventorRob Pace
Life of this patent
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Abstract
Systems and methods for improving graphical user interfaces for providing adaptive feedback displays are described herein. In one aspect, the present disclosure relates to computer-implemented techniques for obtaining feedback data from users of a product, process or service, associating the feedback data with net promoter or other score values, performing analytic reporting based on the feedback data, and dynamically modifying the manner of obtaining the feedback data.
Claims18
A method of causing displaying an improved computer graphical user interface programmed to provide adaptive feedback, the method comprising:
- causing displaying, by one or more hardware processors of a client computing device, a graphical user interface comprising a matrix of first-level binary selectable feedback choices, the matrix comprising positive and negative feedback options for multiple aspects of a particular entity, the graphical user interface being configured to accept input selecting any number of the first-level binary selectable feedback choices, including both a negative and positive feedback choice for a particular aspect of the particular entity;
- obtaining, through the graphical user interface executing on the client computing device, first input selecting a plurality of the first-level binary selectable feedback choices;
- for each selected first-level binary selectable feedback choice, generating and causing displaying in the graphical user interface, an expanded matrix of second-level feedback choices relating to the selected first-level binary selectable feedback choice;
- in response to the first input, causing successive display, in the graphical user interface of each expanded matrix of second-level feedback choices generated for each selected first-level binary selectable feedback choice;
- obtaining, through the graphical user interface executing on the client computing device, second input selecting one or more of the second-level feedback choices in each expanded matrix;
- generating and storing a data record comprising an identifier of the particular entity, each selected first-level binary selectable feedback choice, and each selected second-level feedback choice.
One or more non-transitory computer-readable media storing instructions which, when executed by one or more processors, cause performance of:
- causing displaying, by one or more hardware processors of a client computing device, a graphical user interface comprising a matrix of first-level binary selectable feedback choices, the matrix comprising positive and negative feedback options for multiple aspects of a particular entity, the graphical user interface being configured to accept input selecting any number of the first-level binary selectable feedback choices, including both a negative and positive feedback choice for a particular aspect of the particular entity;
- obtaining, through the graphical user interface executing on the client computing device, first input selecting a plurality of the first-level binary selectable feedback choices;
- for each selected first-level binary selectable feedback choice, generating and causing displaying in the graphical user interface, an expanded matrix of second-level feedback choices relating to the selected first-level binary selectable feedback choice;
- in response to the first input, causing successive display in the graphical user interface, of each expanded matrix of second-level feedback choices generated for each selected first-level binary selectable feedback choice;
- obtaining, through the graphical user interface executing on the client computing device, second input selecting one or more of the second-level feedback choices in each expanded matrix;
- generating and storing a data record comprising an identifier of the particular entity, each selected first-level binary selectable feedback choice, and each selected second-level feedback choice.
Dependencies are inferred from the claim text.