Facility operation support device, user terminal device, and facility operation support method

A facility operation support method of causing an information processing apparatus to support a task of a user who operates a facility providing a product to a user, the method comprising:

• setting at least one policy in which an evaluation condition which includes an attention area and a display index in the facility and is used when a display state of a product is evaluated has been defined;
• acquiring a captured image obtained by capturing the attention area;
• acquiring product detection information indicating a position of a product in the attention area, based on the captured image;
• calculating an evaluation index corresponding to the display index, based on the product detection information, and evaluating an achievement situation of the policy based on the evaluation index;
• and
• presenting information regarding an obtained evaluation result of each policy to the user.

A facility operation support device that supports a task of a user who operates a facility providing a product or a service to a user, the device comprising:

• an image accumulation unit that accumulates a plurality of area images obtained by capturing a target area in the facility;
• an accounting information acquisition unit that acquires accounting information regarding providing of the product or the service to the user;
• an evaluation unit that acquires an actual value and an expected value of each day in a target period based on the accounting information, compares the actual value and the expected value of each day to each other, evaluates a record for an operation situation of the facility for each day, and acquires a date to be an attention point, based on the evaluation result;
• an image acquisition unit that acquires the area image corresponding to the attention point from the plurality of area images accumulated in the image accumulation unit;
• and
• a display information generation unit that generates display information including a calendar, of the target period, on which the attention point has been shown and outputs display information including the area image corresponding to the attention point, in accordance with an operation of the user selecting the attention point.

A facility operation support method of causing an information processing apparatus to support a task of a user who operates a facility providing a product or a service to a user, the method comprising:

• accumulating a plurality of area image obtained by capturing a target area in the facility;
• acquiring accounting information for providing the product or the service to the user;
• acquiring an actual value and an expected value on each day in a target period based on the accounting information, comparing the actual value and the expected value on each date to each other, evaluating a record for an operation situation of the facility on each day, and acquiring a date to be an attention point, based on the evaluation result;
• acquiring the area image corresponding to the attention point from a plurality of accumulated area images;
• and
• generating display information including a calendar, of the target period, on which the attention point has been shown, and outputting display information including the area image corresponding to the attention point, in accordance with an operation of the user who selects the attention point.