US 2019/0104398 A1Published application

Improvements to operation of device and application discovery for a managed network

AssigneeServiceNow, Inc.

InventorsBradley Owen, Joshua Gerbasi, Amit Chandulal Dhuleshia, Amit Arom-Zohar, Gregory Grisco, Chris Nguyen, Oron Subayi

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Abstract

An example embodiment may involve providing for display a discovery schedule creation page for creating a discovery schedule. The embodiment may also involve, in response to receiving user input indicative of creation of a discovery schedule via the discovery schedule creation page, providing for display a discovery process page. Providing the discovery process page for display may involve, while the discovery process is being carried out according to the discovery schedule, dynamically updating the discovery process page to include total numbers of discovery results. The discovery process page may include selectable links for navigating to and displaying three pages: a discovered configuration items page, an error flow page, and a scheduling summary page.

Claims20

Dependent claims

A method comprising:

providing for display, on a graphical user interface, a discovery schedule creation page for creating a discovery schedule, wherein the discovery schedule creation page includes selectable options defining when to carry out a discovery process in which one or more proxy servers on a managed network determine and provide to a remote network management platform discovery information relating to configuration items of the managed network, wherein the configuration items include one or more of computing devices, software applications, and configurational relationships therebetween;
and
in response to receiving, by way of the graphical user interface, user input indicative of creation of the discovery schedule via the discovery schedule creation page, providing for display, on the graphical user interface, a discovery process page, wherein providing the discovery process page includes:
(i) while the discovery process is being carried out according to the discovery schedule, dynamically updating the discovery process page to include total numbers of discovery results, the discovery results including (a) discovered configuration items, (b) errors relating to the discovery process, and (c) unidentified network addresses associated with configuration items that are not included in the discovered configuration items, and
(ii) displaying, in the discovery process page, a total number of created discovery schedules according to which the discovery process has been or is being carried out,
wherein the discovered configuration items as displayed include a first selectable link for navigating to and displaying a discovered configuration items page that lists, for each of a plurality of configuration item types, a total number of discovered configuration items,
wherein the errors as displayed include a second selectable link for navigating to and displaying an error flow page that lists, for each of a plurality of error types, a total number of errors relating to the discovery process, and provides selectable links for displaying information indicating causes for each of the errors, and
wherein the created discovery schedules as displayed include a third selectable link for navigating to and displaying a scheduling summary page that includes, for the discovery schedule, total numbers for categories including discovered configuration items, errors, and unidentified network addresses, wherein each of the categories as displayed is selectable for triggering display of a trend graph in the scheduling summary page, the trend graph indicating the total numbers for the category resulting from one or more past occurrences of the discovery process according to the discovery schedule, and wherein the scheduling summary page further includes selectable options for using each of the categories as a basis for sorting the discovery schedule.

5 more elements

A method comprising:

performing, by a computational instance of a discovery system operating on a remote network management platform, a discovery process, wherein performing the discovery process includes:
(i) instructing one or more proxy servers on a managed network to determine and provide, to the computational instance, discovery information relating to configuration items of the managed network, wherein the configuration items include one or more of computing devices, software applications, and configurational relationships therebetween, the discovery information including identifications and classifications of the configuration items;
(ii) receiving the discovery information from the one or more proxy servers;
and
(iii) based on the discovery information, determining (a) the configuration items discovered during the discovery process, (b) errors relating to the discovery process, and (c) unidentified network addresses associated with configuration items that are not included in the discovery information;
and
during and after performing the discovery process, providing for display, by the computational instance, dynamic updates to a graphical user interface that includes respective total numbers of the configuration items discovered during the discovery process, the errors, and the unidentified network addresses, wherein the graphical user interface further includes a total number of defined schedules according to which the discovery process has been or is being carried out.

4 more elements

An article of manufacture including a non-transitory computer-readable medium, having stored thereon program instructions that, upon execution by a computing system, cause the computing system to perform operations comprising:

performing a discovery process, wherein performing the discovery process includes:
(i) instructing one or more proxy servers on a managed network to determine and provide to the computing system discovery information relating to configuration items of the managed network, wherein the configuration items include one or more of computing devices, software applications, and configurational relationships therebetween, the discovery information including identifications and classifications of the configuration items;
(ii) receiving the discovery information from the one or more proxy servers;
and
(iii) based on the discovery information, determining (a) the configuration items discovered during the discovery process, (b) errors relating to the discovery process, and (c) unidentified network addresses associated with configuration items that are not included in the discovery information;
and
during and after performing the discovery process, providing for display dynamic updates to a graphical user interface that includes respective total numbers of the configuration items discovered during the discovery process, the errors, and the unidentified network addresses, wherein the graphical user interface further includes a total number of defined schedules according to which the discovery process has been or is being carried out.

4 more elements

Dependencies are inferred from the claim text.

Facts

Application: 15/815,436Filed 16 Nov 2017
Priority: 2 Oct 2017
Published: 4 Apr 2019
Term ends: Not estimatedThe source records don’t support an estimate.

Classification10 codes

H04W 8/005
Network data management: discovery of network devices, e.g. terminals
H04L 41/0853
Retrieval of network configuration; Tracking network configuration history: by actively collecting configuration information or by backing up…
H04L 41/22
Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks: comprising specially…
H04L 43/12
Arrangements for monitoring or testing data switching networks: network monitoring probes