Systems and methods for privacy-protecting hybrid cloud and premise stream processing

A method for processing a voice communication including restricted content, comprising:

• in an information processing device comprising at least one computer processor:
• receiving from an electronic device, a customer communication;
• identifying restricted content in the customer communication;
• masking or marking the restricted content in the customer communication;
• converting the customer communication comprising the masked or marked restricted content to data;
• communicating the data with the masked or marked restricted content to a cloud processor;
• receiving a processed data comprising the masked or marked restricted content from the cloud processor;
• unmasking or unmarking the restricted content in the processed data;
• converting the processed data comprising the unmasked restricted content to a processed responsive communication;
• and
• communicating the processed responsive communication comprising the unmasked or unmarked restricted content to the electronic device.

A system for processing a voice communication including restricted content, comprising:

• an electronic device comprising at least one electronic device computer processor and an input device;
• a masking or marking engine;
• a speech to text conversion engine;
• a text to speech conversion engine;
• and
• an unmasking or unmarking engine;
• wherein:
• the masking or marking engine receives a customer communication comprising at least one of an audio portion and a video portion received by the electronic device;
• the masking or marking engine identifies restricted content in the customer communication;
• the masking or marking engine masks or marks the restricted content in the customer communication;
• the speech to text engine converts the customer communication comprising the masked or marked restricted content to data and communicates the data with the masked or marked restricted content to a cloud processor;
• the unmasking or unmarking engine receives a processed data comprising the masked or marked restricted content from the cloud processor and unmasks or unmarks the restricted content in the processed data;
• and
• the text to speech engine converts the processed data comprising the unmasked restricted content to a processed responsive communication.