Virtual agent conversation service

A method for improving a virtual agent conversation service, comprising:

• receiving a conversation tree, the conversation tree associated with at least one or more intents and one or more actions;
• receiving, from a virtual agent, a message from a user including a natural language description of an intended task;
• providing the message to a conversation provider;
• receiving, from the conversation provider, an indication of an intent of the message and textual information related to the indication of the intent, wherein the intent is from the at least one or more intents;
• determining an action to take based on the indication of the intent;
• performing the action to obtain an action result;
• determining a set of responses based on the action result;
• and
• providing a response of the set of responses to the virtual agent based on the action result for output to the user.

A computer readable medium containing instructions that, when executed by a processor cause a programmable device:

• receive a conversation tree, the conversation tree associated with at least one or more intents and one or more actions;
• receive, from a virtual agent, a message from a user including a natural language description of an intended task;
• provide the message to a conversation provider;
• receive, from the conversation provider, an indication of an intent of the message and textual information related to the indication of the intent, wherein the intent is from the at least one or more intents;
• determine an action to take based on the indication of the intent;
• perform the action to obtain an action result;
• determine a set of responses based on the action result;
• and
• provide a response of the set of responses to the virtual agent based on the action result for output to the user.