Self-monitoring
AssigneeServiceNow, Inc.
InventorsAdar Margalit, Vadim Shif
Life of this patent
Estimating the term…
Abstract
The present approach relates to event monitoring and management of an instance using a generated service map, allowing monitoring of CIs (e.g., applications) and connections that are currently active in a user's specific instance. A self-monitoring solution is generated for a user (e.g., via an application) that depicts status, configuration, and errors related to the user's instance. In certain implementations, the present techniques involve applying internal knowledge of the working of a user's instance and applications to perform the self-monitoring, and determine when an alert should be generated. Further, the present techniques may involve making a determination to provide a user with a self-help solution in addition or based on the self-monitoring of the user's instance.
Claims20
A system, comprising:
- a non-transitory memory;
- and
- one or more hardware processors configured to read instructions from the non-transitory memory to perform event management operations comprising:
- executing a job on an instance;
- accessing a service map of the instance, wherein the service map includes one or more devices and connections present in the instance;
- selecting, based, on the job a script from a plurality of scripts, wherein the script is configured to generate a script output based on monitored configuration and state data for the job and the one or more devices and connections of the service map;
- executing the script to generate the script output based on the monitored configuration and state data;
- and
- making an event management determination based on the script output to refer an operator to an external assistance or to provide a self-help solution to the operator.
The system of claim 12, wherein the script output is an alert if the monitored configurations and state data are above or below an alert threshold.
A tangible, non-transitory, machine-readable medium, comprising machine-readable instructions, configured to:
- access information indicative of a job on an instance;
- access a service map of the instance, wherein the service map includes one or more devices and connections present in the instance;
- select based on the job a script from a plurality of scripts, wherein the script is configured to generate a script output based on a monitored configuration and state data for the job and the one or more devices and connections of the service map;
- execute the script to generate the script output based on the monitored configuration and state data;
- and
- make an event management determination based on the script output to refer an operator to an external assistance or to provide a self-help solution.
A method for providing a self-help solution to a user, comprising:
- accessing information indicative of a job on an instance;
- accessing a service map of the instance, wherein the service map includes one or more devices and connections present in the instance;
- selecting, based on the job a script from a plurality of scripts, wherein the script is configured to determine a script output based on a monitored configuration and state data for the job and the one or more devices and connections of the service map;
- executing the script to generate the script output based on the monitored configuration and state data;
- and
- making an event management determination based on the script output to refer an operator to an external assistance or to provide a self-help solution to the operator.
Dependencies are inferred from the claim text.