US 2019/0102749 A1 · METHODS AND SYSTEMS OF RETAIL AUTOMOTIVE CHECK-IN WITH A MOBILE DEVICE

Abstract

In one aspect, a computerized method implements a vehicle check-in process at an automobile dealership with a mobile device includes the step of detecting the presence of the vehicle. The method includes the step of obtaining a customer information and a vehicle information. The method includes the step of matching the, vehicle with a service consultant. The method includes the step of communicating an electronic message comprising a notification to the mobile device of the service consultant. The method includes the step of implementing a set of vehicle diagnostics to determine a set of vehicle repair actions. The method includes the step of generating an estimate of costs to service the set of vehicle repair actions. The method includes the step of communicating the set of vehicle repair actions and the estimate of the costs to service the set of vehicle repair actions to the mobile device of the service consultant in a format for rendering on a display of the mobile device.

Claims14

Dependent claims

A computerized method useful for implementing a vehicle check-in process at an automobile dealership with a mobile device comprising:

detecting the presence of the vehicle in a service lane of the automobile dealership;
obtaining a customer information;
obtaining a vehicle information;
matching the vehicle with a service consultant;
communicating an electronic message comprising a notification to the mobile device of the service consultant notifying the service consultant that the vehicle is n the service lane;
obtaining a vehicle's diagnostic information;
interpreting the vehicles diagnostic information to recommend a set of vehicle repair actions;
generating an estimate of the costs to service the set vehicle repair actions;
and
communicating the set of vehicle repair actions and the estimate of the costs to service the set of vehicle repair actions to the mobile device of the service consultant in a format for rendering on a display of the mobile device.

7 more elements

A computer system useful for implementing a vehicle check-in process at an automobile dealership with e mobile device comprising:

a processor;
a memory containing instructions when executed on the processor, causes the processor to perform operations that:
detect the presence of the vehicle in a service lane of the automobile dealership;
obtain a customer information;
obtain a vehicle information;
match the vehicle with a service consultant:
communicate an electronic message comprising a notification to the mobile device of the service consultant notifying the service consultant that the vehicle is in the service lane;
implement et of vehicle diagnostics to determine a set of vehicle repair actions;
generate an estimate of the costs to service the of vehicle repair actions;
communicate the set of vehicle repair actions and the estimate of the costs to the mobile device of the service consultant in a format for rendering on a display of the mobile device,

7 more elements

Dependencies are inferred from the claim text.

Methods and systems of retail automotive check-in with a mobile device

Life of this patent

Methods and systems of retail automotive check-in with a mobile device

Life of this patent

Abstract

Claims14