Systems and method for dynamic scheduling of service appointments

A system, comprising:

• a non-transitory memory;
• and
• one or more hardware processors configured to read instructions from the non-transitory memory to perform operations comprising:
• receiving a service appointment request;
• identifying the one or more skills associated with the service appointment request;
• referencing stored service agent profile data, wherein the service agent profile data comprises one or more skills possessed by each of a plurality of service agents;
• referencing stored service agent schedule data;
• referencing stored service agent location data;
• dynamically populating a calendar of available appointment times, comprising identifying one or more time slots, occurring during a period of time, during which at least one service agent of the plurality of service agents possesses the identified skills is available at or near a specified location;
• receiving an input selecting a first time slot of the one or more time slots;
• and
• updating a schedule of a first service agent of the plurality of service agents to reflect that the first service agent has an appointment scheduled during the first time slot.

A method, comprising:

• receiving a service appointment request;
• identifying the one or more skills associated with the service appointment request;
• referencing service agent profile data stored on a first database, wherein the service agent profile data comprises one or more skills possessed by each of a plurality of service agents;
• referencing service agent schedule data stored on a second database;
• dynamically populating a calendar of available appointment times, comprising identifying one or more time slots, occurring during a period of time, during which at least one service agent of the plurality of service agents possesses the identified skills is available;
• receiving an input selecting a first time slot of the one or more time slots;
• and
• updating a schedule of a first service agent of the plurality of service agents to reflect that the first service agent has a service appointment scheduled during the first time slot.