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AssigneeThe Toronto-Dominion Bank
InventorsDean C.N. TSERETOPOULOS, Gregory Richard HARPER, Sarabjit Singh WALIA, Dino Paul D'AGOSTINO, John Jong-Suk LEE, Paul Mon-Wah CHAN, Rakesh Thomas JETHWA, Tae GYUN MOON
Estimating the term…
A method and system are provided for processing context data for interaction sessions for providing a subset of the context data for a first interaction session. The method includes detecting the first interaction session between a request initiator and a request service provider, and obtaining context data of a plurality of other interaction sessions. The context data is related to activity of the request initiator. The method also includes selecting the subset of the context data based on at least one of relevance, similarities and differences to at least one of the first interaction session and type of interaction channel. The subset of the context data is then provided for the first interaction session.
A device for processing context data for interaction sessions, the device comprising a processor and memory, the memory storing computer executable instructions that when executed by the processor cause the processor to:
A method of processing context data for interaction sessions, the method comprising:
A non-transitory computer readable medium for processing context data for interaction sessions, the computer readable medium comprising computer executable instructions for:
Dependencies are inferred from the claim text.