Analysis apparatus for reception information and analysis method for reception information

A computer-implemented analysis method for reception information, the analysis method comprising:

• identifying a number N which indicates how many pieces of reception information are associated with first maintenance information which is stored in association with first reception information in one or more memories by referring to the one or more memories storing a plurality of pieces of reception information and a plurality of pieces of maintenance information in association with each other, each of the plurality of pieces of reception information including inquiry information on an information processing system and answer information created to the inquiry information, each of the plurality of pieces of maintenance information representing contents of a maintenance operation performed on the information processing system;
• and
• calculating an evaluation value of the first reception information on the basis of the identified number N, the evaluation value indicating suitability of registration of the reception information as knowledge.

A non-transitory computer-readable medium storing an analysis instructions executable by a computer, the analysis instructions comprising:

• instructions for identifying a number N which indicates how many pieces of reception information are associated with first maintenance information which is stored in association with first reception information in one or more memories by referring to the one or more memories storing a plurality of pieces of reception information and a plurality of pieces of maintenance information in association with each other, each of the plurality of pieces of reception information including inquiry information on an information processing system and answer information created to the inquiry information, each of the plurality of pieces of maintenance information representing contents of a maintenance operation performed on the information processing system;
• and
• instructions for calculating an evaluation value of the first reception information on the basis of the identified number N, the evaluation value indicating suitability of registration of the reception information as knowledge.