Graphical User Interfaces for Dynamic Information Technology Performance Analytics and Recommendations

A method comprising:

• receiving, from a plurality of computational instances, provided by a remote network management platform, each computational is communicatively coupled and dedicated to a respective managed network, wherein the respective managed networks are controlled by different entities, respective information technology performance data related to the respective managed networks;
• based on the respective information technology performance data, calculating respective performance metrics related to efficacy of information technology performance for the respective managed networks;
• transmitting, to a client device related to the particular managed network and from a service device of a particular computational instance of the plurality of computational instances that is communicatively coupled and dedicated to a particular managed network, a web-based representation of a first graphical user interface, wherein the first graphical user interface is configurable to display a plurality of performance metrics of the particular managed network, wherein display of a particular performance metric of the performance metrics includes a value of the particular performance metric and an ordered ranking that compares the value of the particular performance metric with values of related performance metrics from one or more other computational instances in the plurality of computational instances;
• receiving, from the client device, an indication to display a detailed representation of the particular performance metric;
• and
• transmitting, to the client device, a web-based representation of a second graphical user interface, wherein the second graphical user interface is configured to display (i) a textual description of the particular performance metric, (ii) the value of the particular performance metric, (iii) the ordered ranking, (iv) a graph-based representation of the particular performance metric as measured over a time period, and (v) a recommendation of operational modifications applicable to the particular managed network to improve the particular performance metric, wherein the recommendation is based on the value of the particular performance metric or the ordered ranking.

An article of manufacture including a non-transitory computer-readable medium, having stored thereon program instructions that, upon execution by a computing system, cause the computing system to perform operations comprising:

• receiving, from a plurality of computational instances, provided by a remote network management platform, each computational is communicatively coupled and dedicated to a respective managed network, wherein the respective managed networks are controlled by different entities, respective information technology performance data related to the respective managed networks;
• based on the respective information technology performance data, calculating respective performance metrics related to efficacy of information technology performance for the respective managed networks;
• transmitting, to a client device related to the particular managed network and from a service device of a particular computational instance of the plurality of computational instances that is communicatively coupled and dedicated to a particular managed network, a web-based representation of a first graphical user interface, wherein the first graphical user interface is configurable to display a plurality of performance metrics of the particular managed network, wherein display of a particular performance metric of the performance metrics includes a value of the particular performance metric and an ordered ranking that compares the value of the particular performance metric with values of related performance metrics from one or more other computational instances in the plurality of computational instances;
• receiving, from the client device, an indication to display a detailed representation of the particular performance metric;
• and
• transmitting, to the client device, a web-based representation of a second graphical user interface, wherein the second graphical user interface is configured to display (i) a textual description of the particular performance metric, (ii) the value of the particular performance metric, (iii) the ordered ranking, (iv) a graph-based representation of the particular performance metric as measured over a time period, and (v) a recommendation of operational modifications applicable to the particular managed network to improve the particular performance metric, wherein the recommendation is based on the value of the particular performance metric or the ordered ranking.