Rate-limiting api calls for an account in a customer-relationship-management system based on predicted abusive behavior

A non-transitory computer-readable storage medium storing instructions that when executed by a computer cause the computer to perform a method for detecting and controlling operations performed by abusive accounts in a customer-relationship-management system, the method comprising:

• obtaining account-related information for an account in the customer-relationship-management system;
• determining a likelihood that the account is being used for abusive purposes based on the account-related information;
• and
• limiting a rate of processing for application-programming interface (API) calls made from the account to the customer-relationship-management system based on the determined likelihood that the account is being used for abusive purposes.

A system that detects and controls operations performed by abusive accounts in a customer-relationship-management system, comprising:

• at least one processor and at least one associated memory;
• and
• a customer-relationship-management system that executes on the at least one processor and includes a rate-limiting mechanism, wherein during operation, the rate-limiting mechanism:
• obtains account-related information for an account in the customer-relationship-management system;
• determines a likelihood that the account is being used for abusive purposes based on the account-related information;
• and
• limits a rate of processing for application-programming interface (API) calls made from the account to the customer-relationship-management system based on the determined likelihood that the account is being used for abusive purposes.