System for conducting a service call with orienteering
AssigneeMiddle Chart, LLC
InventorsMichael S. Santarone, Jason E. Duff, Michael A. Wodrich
Life of this patent
Estimating the term…
Abstract
Method and apparatus for conducting a Service Call using orienteering methods. The AVM may assist in determining whether or when equipment needs repair and can automatically call a service technician. By referencing the AVM on a smart device, the technician can quickly and easily locate the equipment to be repaired. Additionally, the data contained within the AVM may provide valuable clues to solving any service-related problem. Technical walkthroughs may also be displayed on the service technician's smart device.
Claims20
A method of conducting a service call conducted by a technician at a structure based on orienteering, the method comprising:
- a. identifying a digital virtual model of the structure based upon an orienteering process performed via a smart device, wherein the digital model comprises virtual representation of one or more of:
- structural components, equipment, or areas of interest within the structure;
- b. receiving a unique identifier of a smart device supported by the technician, wherein the smart device comprises a processor, a hard drive with software executable on command, a display, and one or more transceivers;
- c. determining a purpose of the technician's service call based upon the unique identifier of the smart device and a log of pending actions to be taken by technicians at the structure;
- d. referencing the virtual model of the structure, generating a first user interface on the smart device, the first user interface comprising directions for movement within the structure to a first geospatial location, the first geospatial location based on the determination of the purpose of the technician's service call and comprising a locale for an action to be taken by the technician;
- e. tracking movement of the smart device within the structure;
- and
- f. subsequent to reaching the first geospatial location, displaying a second user interface on the smart device, the second user interface comprising information supporting the action to be taken by the technician.
Dependencies are inferred from the claim text.