Guided tour designer
AssigneeServiceNow, Inc.
InventorsAditya Ramamurthy, Rohit Sengar, Raghavan Muthuraman
Life of this patent
Estimating the term…
Abstract
Systems, methods, and media are provided that present a page designer interface that enables the design of a page in a service interface. The page in the service interface may provide a support interface that enables users to report issues or receive technical support. A creation or selection of an element of the page in the page designer interface may enable content to be displayed related to the element. The content may be displayed in a guided tour. The guided tour is presented when the page is accessed in the service interface. For example, the guided tour may autoplay when the page is accessed. An analytics interface provides analytics of previous invocations of the guided tour.
Claims20
A system comprising:
- one or more processors;
- and
- memory storing instructions that, when executed, are configured to cause the one or more processors to:
- provide an editing indicator that indicates that a page designer interface is active, wherein the page designer interface is configured to enable design of at least one element of a plurality of elements in a page in a service interface;
- receive a selection of an element of the at least one element of a page in the page designer interface to be edited;
- provide an editing field configured to receive content that is to be presented automatically in a guided tour including the content when the page is accessed and an autorun mode is activated for the guided tour in an auto-presentation menu;
- receive an indication of a trigger that triggers a next step in the guided tour after the content associated with the element;
- provide a category to categorize subject matter of data entered using the page during the guided tour;
- and
- provide the guided tour comprising the content.
A method comprising:
- presenting a page designer interface configured to enable design of a page in a service interface configured to provide a support interface that enables users to report issues or receive technical support;
- receiving a selection of an element of a page in the page designer interface;
- receiving content to be displayed relative to the element in a guided tour;
- receiving an identification of a trigger configured to proceed to a next step after displaying the content;
- and
- presenting the guided tour when the page is accessed, when the guided tour is flagged with an autoplay option configured to cause the content to autoplay when the page is accessed.
A system comprising:
- one or more processors;
- and
- memory storing instructions that, when executed, are configured to cause the one or more processors to:
- present a page designer interface configured to enable design of a page in a service interface configured to provide a support interface that enables users to report issues or receive technical support;
- receive a selection of an element of a page in the page designer interface;
- receive content to be displayed relative to the element in a guided tour;
- present the guided tour when the page is accessed, when the guided tour is flagged with an autoplay option configured to cause the content to autoplay when the page is accessed;
- and
- present an analytics interface that provides analytics of previous invocations of the guided tour.
Dependencies are inferred from the claim text.