US 2019/0102469 A1Published application

Smart priority system for enterprise alerts

OwnerBnayahu Makovsky, Netta Hasdai +3inventors

InventorsBnayahu Makovsky, Netta Hasdai, Vadim Shif, Adar Margalit, Yotam Barak

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Abstract

Various embodiments are disclosed herein that provide users of a cloud computing system with the ability to display, prioritize, and/or handle enterprise alerts, e.g., in the form of a sorted list. In some embodiments, these alerts may be ranked according to a ‘smart priority’ calculation. The ‘smart priority’ calculation may take into account a number of factors related to given alert, e.g.: severity level, business criticality level, role, number of affected system components, types of affected system components, etc. These factors may be combined in the ‘smart priority’ calculation in a hierarchical fashion, e.g., based on a predetermined (or user-customized ranking) of the importance and/or weighting of the various factors. By seeing the historical and status metadata information relating to the alerts, users may more quickly understand which alerts to address first—and what possible solutions may be employed in order to close out the open alerts in the system.

Claims20

Dependent claims

A system, comprising:

a first trigger queue (504);
a second trigger queue (508);
a priority score calculation module (514);
a non-transitory memory;
and
one or more hardware processors configured to read instructions from the non-transitory memory to cause the system to:
store one or more alert items in the first trigger queue (504);
store one or more topology change items or service status change items in the second trigger queue (508);
for each alert item in the first trigger queue (504):
obtain a score value from a category mapping table (410) in each of one or more categories, wherein each score value relates to a characteristic or degree of the corresponding category in the respective alert item;
obtain a weight value from a category order table (405) corresponding to each of the one or more categories, wherein each weight value relates to an importance or criticality of the corresponding category;
and
calculate, with priority score calculation module (514), a priority score for the respective alert item by adding together the products of each of the one or more score values for the respective alert item and its corresponding weight value;
and
display the one or more alert items on a user interface, wherein the one or more alert items are sorted based, at least in part, on their respective priority scores.

12 more elements

Dependencies are inferred from the claim text.

Facts

Application: 15/723,717Filed 3 Oct 2017
Published: 4 Apr 2019
Term ends: Not estimatedThe source records don’t support an estimate.

Classification6 codes

G06F 16/9535
Querying, e.g. by the use of web search engines: search customisation based on user profiles and personalisation
G06F 11/0781
Error or fault reporting or storing: error filtering or prioritizing based on a policy defined by the user or on a policy defined by a…
G06F 11/3072
Monitoring arrangements determined by the means or processing involved in reporting the monitored data: where the reporting involves data…
G06F 11/327
Display of status information: alarm or error message display