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US 2019/0098504 A1Published application
Computer implemented method for assistance
AssigneeISN-Partners Ltd.
InventorsALEXANDER VAN BETSBRUGGE, CEDRIC LEMARECHAL
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Abstract
The invention relates to a computer implemented method for assistance for a predetermined asset characterised by asset parameters including at least its type or a sign adapted for characterising at least its type, and advantageously its location or a sign adapted for characterising its location, especially in a building, to an end-user having a mobile communication device with a scanning element or camera, said end-user mobile communication device being adapted to communicate with a computer system for assistance.
Claims22
A computer implemented method for assistance for a predetermined asset characterised by asset parameters including at least one scannable asset characterising parameter selected among the group consisting of asset type parameter, sign adapted for characterising at least the asset type and the asset location on a site or in a building, tag adapted for characterising at least the asset type and the asset location on a site or in a building, to at least a first end-user selected among a group of end-users having each a mobile communication device provided with a scanning element, whereby the said scannable asset characterising parameter is attached to the said predetermined asset, said at least first end-user mobile communication device being adapted to communicate with a computer system for assistance, said method comprising the following steps:
- loading a communication control application on the mobile communication device of the said at least first end-user for secure communicating with the computer system for assistance after an authentication process with the computer system for assistance, said authentication process being operated at least partly within the mobile communication device of the said at least first end-user;
- defining, for each of a group of several end-users, at least one key selected from the group consisting of security key code, password enabling communication between the mobile communication device of an end-user of said group and the computer system for assistance for the said predetermined asset, password authorising communication between the mobile communication device of an end-user of said group and the computer system for assistance for the said predetermined asset, and password limiting communication between the mobile communication device of an end-user of said group and the computer system for assistance for the said predetermined asset, whereby defining a plurality of different keys;
- storing the said different keys in a keys containing database in communication with the computer system for assistance for identifying an end-user of said group, the said different keys being sent to the computer system for assistance which comprises instruction for storing the said different keys into the said keys containing database, so as to enable at least the computer system for assistance to implement a recognition function selected from the group consisting of a function to recognise a predetermined end-user using the communication control application, and a function for defining an authentication password to be sent to a predetermined end user by using the communication control application by a message;
- opening by said predetermined end-user of the communication control application on the mobile communication device of the predetermined end-user, and recognising the predetermined end-user by the computer system for assistance by the key corresponding to the said predetermined end-user for enabling communication between the mobile communication device of the predetermined end-user and the computer system for assistance;
- scanning a scannable characterizing parameter attached to a predetermined asset through the scanning element of the mobile communication device of the said predetermined end-user,
- transmitting by the said predetermined end-user's mobile communication device, the scanned scannable characterising parameter attached to the predetermined asset, to the computer system for assistance;
- computing by the computer system for assistance of the scanned scannable characterising parameter attached to the predetermined asset for registering the said predetermined asset, at least by storing the scanned scannable characterising parameter, as well as a plurality of asset working parameters of the predetermined asset, in an asset database in communication with the computer system for assistance;
- opening of an assistance function of the communication control application by a predetermined end-user mobile communication device, after a logs in requiring encoding the key corresponding to the predetermined end user;
- checking by the communication control application of the predetermined end-user mobile communication device, whether the predetermined end-user mobile communication device is authorised to communicate with the computer system for sending an assistance request following the scanning of a scannable characterising parameter attached to an asset,
- whereby in case of authorisation of communication of the end-user mobile communication device with the computer system for assistance for the said predetermined asset, transferring the scannable characterising parameter and information about an assistance request for an assistance required for the said predetermined asset, by the end-user mobile communication device to the computer system for assistance;
- computing by the computer system for assistance an assistance control step for controlling at least whether the predetermined end-user key is authorising the said computer system for treating an assistance request from the said predetermined end-user mobile communication device, and whether an assistance request for said predetermined asset corresponding to the transferred scannable characterising parameter is already handled by the computer system for assistance,
- sending, following the said assistance control step, by the computer system for assistance to the predetermined end user's mobile communication device at least one message selected from the group consisting of:
- a message advising that the predetermined end-user is not entitled to file a request for assistance for the said predetermined asset, a message confirming the prosecution of the request of assistance for said predetermined asset sent by the said end-user, and a message signalling that a request of assistance for the said predetermined asset is already handled by the computer system for assistance, and
- selecting by the computer system for assistance, at least one service provider selected from a database in communication with the computer system for assistance for managing the assistance request of the predetermined asset, and contacting the said at one selected service provider through his mobile communication device so as to provide him at least information about the predetermined asset requiring assistance, information about the requested assistance for said predetermined asset, and information about the location of the said predetermined asset in a building;
- receiving from the mobile communication device of the selected service provider and from a mobile communication device of an asset dedicated person selected from the group consisting of the end-user and a person dedicated to manage the said predetermined asset in the building, a series of dates and hours convenient for assistance working to the said predetermined asset, and selecting in said series of dates and hours at least one date and hour for the assistance working convenient for both the selected service provider and the asset dedicated person, and confirming by the computer system for assistance, to said selected service provider and said asset dedicated person, the date and hours for the assistance work, as well as information associated to a path to follow by the selected service provider for reaching the predetermined asset in the building,
- controlling by the computer system for assistance information about displacement of the selected service provider in the building, said computer system for assistance receiving at least the following information:
- information from the mobile communication device of the selected service provider relating to the date and hour when the selected service provider enters into the building or part thereof where the predetermined asset requiring assistance is located, information from the mobile communication device of the asset dedicated person confirming the asset dedicated person is present into the building or part thereof where the predetermined asset requiring assistance is located, information about the path followed by the selected service provider in the building, information about the assistance working carried out by the selected service provider, information relating to the end of the assistance working by the mobile communication device of the selected service provider, and information from the mobile communication device of the asset dedicated person confirming the end of the assistance working by the selected service provider;
- editing automatically by the computer assistance system a report on the carried assistance working, said report comprising at least information about the selected service provider and information about the completion of the assistance working, and
- sending automatically the said report or part thereof, by the computer system for assistance, at least to the mobile communication device of the asset dedicated person.
16 more elements
A computer implemented method with a computer system controlling assistance work to a predetermined asset characterised by asset parameters including at least one scannable asset characterising parameter comprising at least the asset location in a protected area of a building protected by a control entrance device associated to a scannable entrance characterising parameter,
- Wherein the assistance of the predetermined asset has to be carried out by an assistance provider having a mobile communication device with at least one scanning element, said mobile communication device having a communication control application for communicating with the computer system,
- Said method comprising at least the following steps:
- sending by the computer system for assistance the timing of a request of assistance work to the mobile communication device of the assistance provider;
- confirming by the mobile communication device of the assistance provider, reception of the timing of the request of assistance work;
- sending by the computer system to the mobile communication device of the assistance provider, a first In-Map information comprising map information of the building up to the control entrance device of the protected area, said first In-Map information not comprising precise information about location of the predetermined asset in said protected area;
- at most 15 minutes before the timing of the request of assistance work, sending by the computer system to the mobile communication device of the assistance provider, an entrance key;
- scanning the scannable entrance characterising parameter by the at least one scanning element of the mobile communication device of the assistance provider;
- sending the scannable entrance characterizing parameter and the entrance key by the mobile communication device of the assistance provider to the computer system;
- controlling a matching of the timing of the request of assistance, the scannable entrance characterising parameter and the entrance key, by the computer system, whereby the computer system implements (a) at least one first entrance control instruction selected among the group consisting of opening instruction for the control entrance device adapted for enabling the opening of the control entrance device in case of matching of the timing of the request of assistance, the scannable entrance characterising parameter and the entrance key, and a warning instruction blocking the control entrance device in case of lack of matching of the timing of the request of assistance, the scannable entrance characterising parameter and the entrance key, and (b) an In-Map information enabling precise location of the predetermined asset in said protected area, in case of matching of the timing of the request of assistance, the scannable entrance characterising parameter and the entrance key;
- sending to the control entrance device at least said one entrance control instruction for enabling the assistance provider to enter into the protected area in case of matching of the timing of the request of assistance, the scannable entrance characterising parameter and the entrance key, while preventing the assistance provider to enter in the protected area in case of lack of matching of the timing of the request of assistance, the scannable entrance characterising parameter and the entrance key;
- sending to the mobile communication device of the assistance provider of the In-Map information enabling precise location of the predetermined asset in said protected area, in case of matching of the timing of the request of assistance, the scannable entrance characterising parameter and the entrance key;
- scanning the scannable asset characterising parameter of the predetermined asset by the at least one scanning element of the mobile communication device of the assistance provider;
- sending the scannable asset characterising parameter of the predetermined asset by mobile communication device of the assistance provider to the computer system;
- and
- computing by the computer system of a precautionary instruction selected among the group consisting of a blocking instruction for the control entrance device after receipt of the scannable asset parameter by the computer system from the mobile communication device of the assistance provider, a blocking instruction for the control entrance device after the timing of the request of assistance work, an instruction for deleting on the mobile communication device of the service provider the In-Map information enabling precise location of the predetermined asset in said protected area after receipt of the scannable asset parameter by the computer system from the mobile communication device of the assistance provider, an instruction for deleting on the mobile communication device of the service provider the In-Map information enabling precise location of the predetermined asset in said protected area after the timing of the request of assistance work, and combinations thereof.
12 more elements
A computer implemented method for securing the access of a person in an area through a protected area associated to an access control system, whereby the said person is provided with a mobile communication device with a wireless application enabling at least the mobile communication device to communicate with a control access server via a wireless system, said mobile communication device being provided with a screen suitable for viewing at least a QR Code, while the access control system is associated at least to a scanning device suitable for scanning at least a QR-code, as well as to a communication system for communicating with the control access server,
- Whereby the said method comprises at least the following steps:
- downloading step on the mobile communication device of the said person of a control access application, said downloading step requiring at least one registration step with the control access server, whereby the mobile communication device of the said person is provided with a registered control access application associated to at least a secret mobile communication device identifying code which is secret for the said person, but which is readable by the control access server through a wireless system,
- sending to the access control system by the said person via the registered control access application of the mobile communication device through the wireless system, an access request to the protected area within a determined time period of access;
- receiving the access request to the protected area within said determined time period of access, as well as the said secret mobile communication device identifying code or a parameter function of the said secret mobile communication device identifying code, by the control access server;
- authentication the said secret mobile communication device identifying code or parameter function of the said secret mobile communication device identifying code by said control access server, so that the said control access server determines in a request validation step whether for the authenticated secret mobile communication device identifying code, the access request to the protected area within said predetermined time period of access is a validated access request for the authenticated secret mobile communication device identifying code;
- after confirmation by the request validation step that the access request to the protected area within said predetermined time period is a validated access request for the authenticated secret mobile communication device identifying code, generating an access QR code by the control access server, said access QR code comprising at least (a) a first coding element enabling to identify the said person or the mobile communication device of the said person, and (b) a second coding element enabling to identify a validity time period for the QR Code;
- transferring the said access QR code, by the control access server to the mobile communication device of the said person, via said wireless system;
- receiving and memorising the said access QR code by the said mobile communication device;
- before that the said person tries to have access to the protected area, loading the said access QR code or an amended access QR code generated by the control access application on the screen of the mobile communication device of the said person, said loaded access QR code or loaded amended access QR code comprising at least (a) the first coding element enabling to identify the said person or the mobile communication device of the said person, and (b) a second coding element enabling to identify a validity time period for the loaded access QR Code or amended access QR code;
- scanning the access QR code or amended access QR code loaded on the screen of the mobile communication device of the said person by the scanning device associated to the access control system, whereby generating a scanned access QR code comprising at least the first coding element and the second coding element;
- transferring the scanned access QR code by the access control system to the control access server;
- reading the scanned QR code by the control access server so as to read the at least first coding element and second coding element;
- checking by the control access server whether at least (a) said first coding element or a coding parameter at least function of the first coding element and (b) said second coding element are matching to a valid access authorisation to the protected area for the said person at a checking time comprised within a time period starting at most 30 minutes before the said determined time period of access and ending at most at the end of the determined time period of access;
- In case of no matching to a valid access authorisation, emitting and transferring a non access signal by the control access server to the access control system, the latter when receiving the said non access signal denying access authorisation for the said person to the protected area, while in case of matching to a valid access authorisation, emitting and transferring an access signal by the control access server to the control access system, whereby authorising the said person to have access to the protected area.
11 more elements
Dependencies are inferred from the claim text.