Method and apparatus for recognizing service request to change mobile phone number

A non-transitory computer-readable storage medium configured with instructions executable by one or more processors to cause the one or more processors to perform operations comprising:

• receiving a request to change a mobile phone number sent by a first user, the request carrying identification information of the first user and current environment information;
• obtaining at least one piece of corresponding historical transaction record information from a storage unit according to the identification information of the first user, wherein the storage unit is configured to record one or more pieces of the historical transaction record information of at least one user with service type information meeting a preset condition, and the historical transaction record information comprises historical environment information;
• determining whether the current environment information of the first user matches the historical environment information in the at least one piece of historical transaction record information;
• if the current environment information does not match the historical environment information, performing identity verification on the first user;
• and
• if the identity verification passes, executing a service operation to change the mobile phone number.

A system for recognizing a request to change a mobile phone number, comprising one or more processors and one or more non-transitory computer-readable memories coupled to the one or more processors and configured with instructions executable by the one or more processors to cause the system to perform operations comprising:

• receiving a request to change a mobile phone number sent by a first user, the request carrying identification information of the first user and current environment information;
• obtaining at least one piece of corresponding historical transaction record information from a storage unit according to the identification information of the first user, wherein the storage unit is configured to record one or more pieces of the historical transaction record information of at least one user with service type information meeting a preset condition, and the historical transaction record information comprises historical environment information;
• determining whether the current environment information of the first user matches the historical environment information in the at least one piece of historical transaction record information;
• if the current environment information does not match the historical environment information, performing identity verification on the first user;
• and
• if the identity verification passes, executing a service operation to change the mobile phone number.