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US 2019/0098137 A1Published application
Processing sensitive information by a contact centre
AssigneePci-Pal (U.K.) Limited
InventorsGeoff Forsyth, James Barham
Life of this patent
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AssigneePci-Pal (U.K.) Limited
InventorsGeoff Forsyth, James Barham
Estimating the term…
The invention relates to processing sensitive information by a contact centre. The invention provides a method of processing telephone calls by a call processor comprising the steps of receiving a call from a telephone network at the call processor; connecting the call to an agent via the call processor; liaising with a secure data collection server; transferring the call to the secure data collection server whilst the agent remains connected to the call processor; receiving said call from the secure data collection server and re-connecting the call to the agent via the call processor, the secure data collection server being arranged to remove sensitive data from the transmitted data such that the agent cannot perceive or record any sensitive data entered.
A method of processing telephone calls by a call processor comprising the steps of:
A method according to any one of the preceding claims in which the method further comprises:
Dependencies are inferred from the claim text.