Collaborative incident management for networked computing systems
AssigneeSplunk Inc.
InventorsAsmita Puri, Alan Hardin, Kan Wu, Fang I Hsiao
Life of this patent
Estimating the term…
Abstract
Information technology environment monitoring systems, for example, perform analytics over machine data received from networked entities. Outputs of such a system may be useful to help a user identify a problem and resolve an incident. Inventive aspects enable user interactions to trigger automatic connection with network servers to establish communication channels for conveying analytics and other information related to the problem between and among network nodes participating in the resolution of the problem or incident.
Claims30
A computer-implemented method, comprising:
- receiving one or more parameters associated with an incident occurring within a networked computing environment;
- identifying a communications channel specified by the one or more parameters;
- identifying at least one service affected by the incident;
- causing communications over a network via the communications channel specified by a parameter included in the one or more parameters;
- and
- causing display of a first interactive element associated with the communications channel and a visualization indicating the status of the at least one service;
- wherein the at least one service is represented by a stored service definition, the stored service definition referencing a key performance indicator (KPI) defined by a search query that produces a value, indicating a measure of the at least one service from machine data.
A non-transitory computer-readable storage medium including instructions that, when executed by a processor, cause the processor to perform the steps of:
- receiving one or more parameters associated with an incident occurring within a networked computing environment;
- identifying a communications channel specified by the one or more parameters;
- identifying at least one service affected by the incident;
- causing communications over a network via the communications channel specified by a parameter included in the one or more parameters;
- and
- causing display of a first interactive element associated with the communications channel and a visualization indicating the status of the at least one service;
- wherein the at least one service is represented by a stored service definition, the stored service definition referencing a key performance indicator (KPI) defined by a search query that produces a value indicating a measure of the service from machine data.
A computing device, comprising:
- a memory that includes a collaborative incident management program;
- and
- a processor that is coupled to the memory and, when executing the collaborative incident management program, is configured to:
- receive one or more parameters associated with an incident occurring within a networked computing environment;
- identify a communications channel specified by the one or more parameters;
- identify at least one service affected by the incident;
- cause communications over a network via the communications channel specified by a parameter included in the one or more parameters;
- and
- cause display of a first interactive element associated with the communications channel and a visualization indicating the status of the at least one service;
- wherein the at least one service is represented by a stored service definition, the stored service definition referencing a key performance indicator (KPI) defined by a search query that produces a value indicating a measure of the service from machine data.
Dependencies are inferred from the claim text.