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US 2019/0096196 A1Published application
Self-Service Terminal (SST) Maintenance and Support Processing
AssigneeNCR Corporation
InventorsClaudio Cifarelli, Gardiner Arthur, Iain M. N. Cowan, Massimo Mastropietro, Callum Ellis Morton
Life of this patent
Estimating the term…
Abstract
Data is collected for Self-Service Terminals (SSTs) including tallies, events, and outcomes associated with servicing the SSTs. Statistical correlations are derived from the tallies and events with respect to the outcomes. Subsequent collected data is processed with the statistical correlations and a probability for a failure of a component or a part of the component associated with a particular SST is reported for servicing the component or part before the failure.
Claims20
A method, comprising:
- obtaining tallies, events, and outcomes associated with service tickets for a plurality of Self-Service Terminals (SSTs);
- finding statistical correlations between the tallies and events with respect to the outcomes;
- applying the statistical correlations to a new set of tallies and a new set of events for the SSTs;
- and
- reporting a probable issue with respect to at least a part of a particular SST based on the applying.
2 more elements
A method, comprising:
- organizing tallies, events, and outcomes for Self-Service Terminals (SSTs) in a data store;
- deriving a statistical function between the tallies, and events with respect to the outcomes;
- processing the statistical function against dynamically collected tallies and dynamically collected events for the SSTs for determining a statistically probable unfavorable outcome;
- and
- reporting the statistically unfavorable probable outcome and a set of preventive actions to take on a specific SST to proactively avoid the statistically probable unfavorable outcome for the specific SST.
2 more elements
A system, comprising:
- a server configured with a trainer and a predictor;
- and
- wherein the trainer is configured to:
- i) execute on the server, ii) statistically correlate tallies and events for Self-Service Terminals (SSTs) to outcomes associated with outcomes for resolved service tickets on the SSTs, and iii) derive the predictor as a function that predicts a future outcome for any given one of the SSTs based on input associated with particular tallies and particular events for a particular SST, and wherein the predictor is configured to:
- i) execute on the server and ii) process the particular tallies and the particular events and assign a probability to the future outcome, iii) identify actions to take on the particular SST to avoid the future outcome, and iv) report an identifier for the particular SST, the probability, the future outcome, and the actions.
2 more elements
Dependencies are inferred from the claim text.