Computer-implemented method of fowarding calls predictive dialer system and data base

An improved predictive dialer system of the type that dials telephone numbers and connects answered calls to available agents, wherein the improvement comprise the system being adapted for carrying out a method comprised of:

• monitoring an active call between an agent and a client using speech recognition, wherein, in the active call, the speech recognition searches for occurrence of at least one key phrase that indicates intention of termination of the call;
• upon occurrence of at least one key phrase, predicting a remaining time period until the call will be terminated;
• based on the predicted remaining time period, during the remaining time period, determining a point of time for initiating at least one new call to a client for being handled by the agent;
• and
• initiating at least one new call at the determined point of time.

A non-transitory computer readable medium having code stored thereon, the code defining a method that is performed by a client computer device in a predictive dialer system that dials telephone numbers and connects answered calls to available agents that runs the code, the method comprising the steps of:

• monitoring an active call between an agent and a client using speech recognition, wherein, in the active call, the speech recognition searches for occurrence of at least one key phrase that indicates intention of termination of the call;
• upon occurrence of at least one key phrase, predicting a remaining time period until the call will be terminated;
• based on the predicted remaining time period, during the remaining time period, determining a point of time for initiating at least one new call to a client for being handled by the agent;
• and
• initiating at least one new call at the determined point of time.