System and method for automatically authenticating a caller

A system comprising:

• one or more processors;
• memory storing instructions that, when executed by the one or more processors, cause the one or more processors to:
• establish a communication link with a customer device associated with a customer of an organization, the organization being associated with the system;
• receive, from the customer device, call information;
• compare the received call information to stored call information associated with one or more customer profiles stored in a profile database;
• responsive to determining that the received call information matches stored call information associated with an identified customer profile of the one or more customer profiles, retrieve the identified customer profile;
• store, at a temporary storage location, the identified customer profile as temporary profile data;
• receive, from the customer device, identifying information;
• compare the received identifying information to the temporary profile data;
• responsive to determining that at least some of the received identifying information matches at least some of the temporary profile data, determine that the communication link is authenticated;
• responsive to determining that the communication link is authenticated, connect the communication link to an authenticated call path;
• responsive to determining that a predetermined amount of time has elapsed without determining that the communication link is authenticated, determine that the communication link is unauthenticated;
• and
• responsive to determining that the communication link is unauthenticated, connect the communication link to an unauthenticated call path and delete the temporary profile data.

A method comprising:

• receiving registration information from a customer device associated with a customer of an organization, the organization being associated with the system;
• storing the registration information in a customer profile stored in a profile database;
• establishing a communication link with the customer device;
• receiving, from the customer device, call information;
• comparing the received call information to stored call information associated with one or more customer profiles stored in the profile database;
• responsive to determining that the received call information matches stored call information associated with an identified customer profile of the one or more customer profiles, retrieving the identified customer profile;
• storing, at a temporary storage location, the identified customer profile as temporary profile data;
• receiving, from the customer device, identifying information;
• comparing the received identifying information to the temporary profile data;
• responsive to determining that at least some of the received identifying information matches at least some of the temporary profile data, determining that the communication link is authenticated;
• responsive to determining that the communication link is authenticated, connecting the communication link to an authenticated call path;
• responsive to determining that a predetermined amount of time has elapsed without determining that the communication link is authenticated, determining that the communication link is unauthenticated;
• and
• responsive to determining that the communication link is unauthenticated, connecting the communication link to an unauthenticated call path and delete the temporary profile data.