Systems and methods for collecting, tracking, and storing system performance and event data for computing devices

A non-transitory computer-readable medium storing computer-executable instructions for:

• (A) receiving a first performance data value for a first computing device, wherein the first computing device has a particular device profile, wherein the first performance data value represents a performance of the first computing device after the first computing device has experienced an occurrence of a first system event;
• (B) receiving second performance data for each of a plurality of other computing devices, wherein the plurality of other computing devices also have the particular device profile and that have also experienced a system event that is substantially similar to the first system event;
• (C) aggregating the second performance data for each of the plurality of computing devices to produce aggregated performance data for the plurality of other computing devices that have experienced the occurrence of a system event that is substantially similar to the first system event;
• (D) using the aggregated performance data to determine an average performance data value for the plurality of other computing devices having the same profile as the first computing device and having experienced the occurrence of a system event that is substantially similar to the first system event;
• (E) automatically diagnosing, based at least in part on the average performance data value and the first performance data value, a performance state for the first computing device;
• and
• (F) automatically performing a responsive corrective action associated with the performance state.

A computer system comprising:

• at least one processor, wherein said computer system is configured for:
• (A) receiving first data associated with a first mobile computing device, said first data comprising a first performance data value, wherein the first performance data value represents a performance of the first computing device after at least one first system event experienced by the first mobile computing device, wherein the first computing device has at least one mobile device characteristic;
• (B) receiving second data associated with one or more second mobile computing devices, wherein said second data comprises, for each of said one or more second mobile computing devices, a second performance data value, wherein the second performance data value represents a performance of the one or more second mobile computing devices after at least one second system event experienced by the one or more second computing devices;
• (C) aggregating said second performance data associated with said one or more second computing devices that have said at least one mobile device characteristic to produce aggregated performance data for said one or more second computing devices that have said at least one mobile device characteristic and assigning said aggregated performance data to at least one profile;
• (D) automatically diagnosing, based at least in part on the aggregated performance data and the first performance data, a performance state for the first computing device;
• and
• (E) automatically performing a responsive corrective action associated with the performance state.

A computer-implemented method comprising:

• receiving, by a processor, system performance data for a plurality of computing devices, wherein said system performance data represent a performance of each of said plurality of computing devices after experiencing an occurrence of a particular system event and wherein said plurality of computing devices:
• comprise a first computing device associated with first system performance data that represents a performance of the first computing device after experiencing the particular system event;
• and
• comprise a plurality of other computing devices that each share at least one device profile with the first computing device;
• aggregating, by a processor, said performance data for said plurality of computing devices to produce aggregated performance data for said plurality of computing devices that have experienced said particular system event;
• using the aggregated performance data to determine, by a processor, an average performance metric for said plurality of computing devices that share said at least one device profile and have experienced said particular system event;
• determining, by a processor, a first performance metric for said first computing device based at least in part on said first system performance data;
• automatically diagnosing, by a processor, based at least in part on the average performance metric and the first performance metric, a performance state for the first computing device;
• and
• automatically performing a responsive corrective action associated with the performance state.

A non-transitory computer-readable medium storing computer-executable instructions for:

• (A) storing, in memory, time stamped performance data associated with each of a plurality of computing devices taken over time, wherein the time stamped performance data comprises performance data associated with time periods occurring after each of the plurality of computing devices experienced a particular system event;
• (B) storing, in memory, time stamped event data associated with each of said plurality of computing devices taken over time;
• (C) aggregating said time stamped performance data and said time stamped event data for each of said plurality of computing devices to determine an average performance data value for the plurality of computing devices that have experienced the particular system event;
• (D) automatically diagnosing, based at least in part on the average performance data, a performance state for the first computing device;
• and
• (E) automatically performing a responsive corrective action associated with the performance state.