Systems and Methods for Analyzing Recognition and Feedback Data for Talent and Culture Discovery
AssigneeGloboforce Limited
InventorsEric Mosley, Grant Beckett, Julie Sargent, Jonathan Hyland
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Abstract
A system and method for promoting employee recognition and feedback are disclosed. The system is programmed to automatically collect and monitor an organization to detect recognition and feedback moments between employees and teams of the organization. Embodiments of the invention further facilitate the composition and delivery of feedback and recognition through real-time sentiment analysis of user-entered feedback. Additional embodiments are directed to the analysis of the feedback and recognition data to improve employee performance, engagement, and the company culture.
Claims42
An interactive performance monitoring and enhancement system for system participants, the system comprising:
- at least one non-transitory electronic storage medium storing data and instructions;
- at least one computer processor executing the stored instructions and utilizing stored data to operate as:
- a web rendering engine rendering a unique profile page for system participants, each unique profile page facilitating interconnectedness between the system participants and providing a feedback option for entry of feedback to the system participants, and a recognition option for recognizing the system participants;
- a feedback engine for receiving textual feedback from the system participants through corresponding unique profile pages, the textual feedback directed at a target participant, and performing text analysis on the textual feedback, the text analysis determining a degree of positivity of the textual feedback, and providing guidance to the system participants based on the determined degree of positivity;
- and
- a recognition engine for receiving input of a recognition of an achievement of the target participant, the recognition received from another member of the organization through the corresponding unique profile page, the recognition engine delivering and displaying the recognition to the target participant, wherein the web rendering engine provides a unique timeline of feedback and recognitions on each unique profile page enabling rapid visualization of performance over time.
An interactive performance monitoring and enhancement method for system participants, the method comprising:
- storing data and instructions in at least one non-transitory electronic storage medium;
- executing the stored instructions and utilizing the stored data to perform steps including;
- rendering a unique profile page for the system participants, each unique profile page facilitating interconnectedness between the system participants and providing a feedback option for entry of feedback to the system participants and a recognition option for recognizing the system participants;
- receiving textual feedback from system participants through corresponding unique profile pages, the textual feedback directed at a target participant;
- performing text analysis on the textual feedback, the text analysis determining a degree of positivity of the feedback;
- providing guidance based on the determined degree of positivity and delivering the feedback to the target participant;
- receiving input of a recognition of an achievement of the target member of the organization through each unique profile page, the recognition engine delivering and displaying the recognition to the target member, wherein the web rendering engine provides a unique timeline of feedback and recognitions on each unique profile page enabling rapid visualization of performance over time.
A performance monitoring and enhancement system for facilitating feedback exchange between participants in an organization, the system comprising:
- at least one non-transitory electronic storage medium storing data and instructions;
- at least one computer processor executing the stored instructions and utilizing stored data to operate as:
- a web rendering engine rendering a unique profile page for the system participants, each unique profile page facilitating interconnectedness between the participants in the organization and providing a feedback option for entry of feedback to the system participants;
- and
- a feedback engine for receiving textual feedback from the system participants entered through corresponding unique profile pages provided by the web rendering engine, the textual feedback directed to a target participant, the feedback engine including:
- a text analysis module for operating on the entered text along a sentiment spectrum to determine a degree of positivity of the feedback and to evaluate the entered text against stored company values;
- a recommendation engine for providing guidance in response to the entered text based on the determined degree of positivity and compliance with the stored company values;
- and
- a notification module for electronically notifying the target participant of the received feedback.
A performance monitoring and enhancement method for facilitating feedback exchange between system participants, the method comprising:
- storing data and instructions in at least one non-transitory electronic storage medium;
- executing the stored instructions using at least one computer processor using the stored data perform steps including:
- rendering a unique profile page for the system participants, each unique profile page accessible over a network and facilitating interconnectedness between the system participants and providing a feedback option for entry of feedback to the system participants;
- receiving textual feedback from the system participants entered through corresponding unique profile pages provided by the web rendering engine, the textual feedback directed at a target participant:
- operating on the entered text using a text analysis module to evaluate the entered text along a sentiment spectrum to assess a degree of positivity and to evaluate the entered text against stored company values;
- providing guidance based on the text analysis on the feedback based on the determined degree of positivity and compliance with stored company values;
- and
- electronically notifying the target member receiver of received feedback.
Dependencies are inferred from the claim text.