# US 2018/0324295 A1 · Automatic contextual media recording and processing utilizing speech analytics > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2018/0324295 A1 - Document ID: US20180324295A1 - Status: Published application - Kind: A1 - Application number: 16/036,482 - Filed: 2018-07-16 - Published: 2018-11-08 - Earliest claimed: 2007-07-27 - Assignees: Nuance Communications, Inc. - Applicants: Nuance Communications, Inc. - Inventors: David ANDERSON - Web page: https://patentgrep.com/patent/US20180324295A1 ## CPC - H04M 3/42221: {Conversation recording systems (at the subscriber's set H04M1/656)} - G10L 15/26: Speech to text systems (G10L15/08 takes precedence) - H04M 1/656: for recording conversations - H04M 3/51: Centralised call answering arrangements requiring operator intervention {, e.g. call or contact centers for telemarketing} - H04M 3/5175: {Call or contact centers supervision arrangements} - H04M 3/5183: {Call or contact centers with computer-telephony arrangements} - H04M 2201/40: using speech recognition - H04M 2203/301: Management of recordings - H04M 2203/303: Marking - H04M 2203/5018: Initiating a conference during a two-party conversation, i.e. three-party service or three-way call - H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08) - G10L: SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING ## Abstract Embodiments are provided for the automatic real-time recording and processing of media in a communications network based on the context of the media. In one embodiment, a media stream is received in an analysis module in a service platform in the communications network. The media stream may represent a communication session between a calling party and a call center in the network. The incoming media steam is analyzed to identify words comprising a context of the communication session. A determination is then made as to whether the context of the communication session is related to a set of business rules associated with the service platform which may automatically trigger the retention of a recording of the communication session. If the context of the communication session is related to the set of business rules, the retention of the communication session is automatically triggered in real-time at a recording module. ## Claims ### Claim 1 A method comprising receiving, via a processor, a media stream associated with a communication session; analyzing, via the processor, the media stream to determine if at least one portion of the media stream has a value that is greater than a threshold, to yield a determination; and processing the communication session based on the determination. ### Claim 2 (depends on 1) The method of claim 1, wherein the value relates to a business rule. ### Claim 3 (depends on 1) The method of claim 1, wherein the value is associated with one or more of a key word or phrase used in the media stream, a ranking of the media stream, a routing criteria for processing the communication session, a product part associated with the media stream, a component associated with the media stream, and a business topic discussed in the media stream. ### Claim 4 (depends on 1) The method of claim 1, further comprising: storing the media stream in a cache, to yield a cached copy; and when the processor determines that the value has reached the threshold, bridging a new party into the communication session and transferring a portion of the cached copy to a long-term storage, wherein the portion of the cached copy comprises less than a full version of the communication session. ### Claim 5 (depends on 4) The method of claim 4, wherein the portion of the cached copy is chosen based on the value. ### Claim 6 (depends on 1) The method of claim 1, further comprising: when the communication session ends without the value reaching the threshold, deleting a cached copy of the media stream. ### Claim 7 (depends on 1) The method of claim 1, wherein the media stream comprises audio content and video content. ### Claim 8 (depends on 1) The method of claim 1, wherein the analyzing of the media stream further comprises: flagging an event in a cached copy of the media stream when the value is met, to yield a flagged segment; and transferring the flagged segment of the cached copy to a long-term storage. ### Claim 9 (depends on 8) The method of claim 8, wherein the flagged segment has a priority in the long-term storage for later retrieval. ### Claim 10 (depends on 1) The method of claim 1, wherein analyzing the media stream further comprises utilizing language model dependent speech recognition to identify words or phrases. ### Claim 11 A system comprising: a processor; and a computer-readable storage medium having instructions stored which, when executed by the processor, cause the processor to perform operations comprising: receiving, via a processor, a media stream associated with a communication session; analyzing, via the processor, the media stream to determine if at least one portion of the media stream has a value that is greater than a threshold, to yield a determination; and processing the communication session based on the determination. ### Claim 12 (depends on 11) The system of claim 11, wherein the value relates to a business rule. ### Claim 13 (depends on 11) The system of claim 11, wherein the value is associated with one or more of a key word or phrase used in the media stream, a ranking of the media stream, a routing criteria for processing the communication session, a product part associated with the media stream, a component associated with the media stream, and a business topic discussed in the media stream. ### Claim 14 (depends on 11) The system of claim 11, wherein the computer-readable storage medium stores additional instructions which, when executed by the processor, cause the processor to perform operations further comprising: storing the media stream in a cache, to yield a cached copy; and when the processor determines that the value has reached the threshold, bridging a new party into the communication session and transferring a portion of the cached copy to a long-term storage, wherein the portion of the cached copy comprises less than a full version of the communication session. ### Claim 15 (depends on 14) The system of claim 14, wherein the portion of the cached copy is chosen based on the value. ### Claim 16 (depends on 11) The system of claim 11, wherein the computer-readable storage medium stores additional instructions which, when executed by the processor, cause the processor to perform operations further comprising: when the communication session ends without the value reaching the threshold, deleting a cached copy of the media stream. ### Claim 17 (depends on 11) The system of claim 11, wherein the media stream comprises audio content and video content. ### Claim 18 (depends on 11) The system of claim 11, wherein the analyzing of the media stream further comprises: flagging an event in a cached copy of the media stream when the value is met, to yield a flagged segment; and transferring the flagged segment of the cached copy to a long-term storage. ### Claim 19 (depends on 18) The system of claim 18, wherein the flagged segment has a priority in the long-term storage for later retrieval. ### Claim 20 (depends on 11) The system of claim 11, wherein analyzing the media stream further comprises utilizing language model dependent speech recognition to identify words or phrases.