# US 2018/0322544 A1 · Unique indicia based consumer Concierge system > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2018/0322544 A1 - Document ID: US20180322544A1 - Status: Published application - Kind: A1 - Application number: 14/545,392 - Filed: 2015-04-29 - Published: 2018-11-08 - Earliest claimed: 2015-04-29 - Inventors: Pasquale Vincent Costa - Web page: https://patentgrep.com/patent/US20180322544A1 ## CPC - G06Q 30/0281: {Customer communication at a business location, e.g. providing product or service information, consulting} - G06K 7/1417: {2D bar codes} - G06Q 30/0641: {utilising user interfaces specially adapted for shopping} - H04M 1/72403: with means for local support of applications that increase the functionality - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - G06K: GRAPHICAL DATA READING (image or video recognition or understanding G06V); PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS - H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08) ## Abstract The disclosed system provides all that a Service Provider, such as a merchant, retailer, restauranteur, travel agent, doorman, security guard and the like, needs to set up and manage a concierge-type system to provide convenient personalized service to respective users. The System serves the needs of both system users and respective service providers. It is a universal system that is applicable to any and all stores and service places (stores, restaurants, hair salons, auto repair centers, etc. etc.). The system can be scaled up very quickly since all system components are deliverable digitally and can be managed remotely. Such components, as an example, might include providing the user and service provider; with apps for the System User's phone, tablet or pc, downloadable from an app store or the like (once the system user has the app on their device, any service provider can provide interactive personal concierge service to that user by becoming a participating service provider); software for the service provider's management computer; apps for the service providers designated concierge persons' Digital Devices; and Unique Identifier Kiosk Tags, displays, markers, etc. for each of the service provider's locations. ## Claims ### Claim 1 A concierge system for a person seeking products and/or services from a predetermined business establishment or establishments; comprising, (a) at least one electronic device for the person to receive a predetermined unique concierge software; (b) at least one special ID tag carrying an encoded ID indicating that a predetermined business establishment offers said unique concierge service for said predetermined products and services; (d) said business establishment displaying said special ID tag at a predetermined business location or locations for viewing by a person seeking products and or services; (e) whereby said person may utilize their electronic device to capture the special ID of the predetermined business establishment to indicate their presence at the predetermined business establishment. ### Claim 2 (depends on 1) The concierge system of claim 1 whereby the predetermined business establishment, upon receiving an indication that a person seeking products and/or services is in attendance, may provide a representative to the person to assist the person with their endeavors. ### Claim 3 (depends on 1) The concierge system of claim 1 including at least one kiosk which displays said special ID. ### Claim 4 (depends on 3) The concierge system of claim 3 including a plurality of said kiosks deployed at various predetermined locations throughout the business establishment. ### Claim 5 (depends on 4) The concierge system of claim 4 wherein said special ID for said kiosks may also indicate the predetermined products and/or services provided at the location where said kiosk is located. ### Claim 6 (depends on 1) The concierge system of claim 1 wherein the business establishment is a secure building, office or other place of business and said special ID tag is to facilitate entry of a person into the secure building, office or other place of business. ### Claim 7 (depends on 2) The concierge system of claim 2 wherein the business establishment is a retail store and the representative is a salesperson. ### Claim 8 (depends on 7) The concierge system of claim 7 wherein said salesperson is provided with an electronic device which is to receive an indication that a person is in attendance and may also indicate the persons purchase preferences. ### Claim 9 (depends on 1) The concerge system of claim 1 wherein the person may utilize the system to effect payment for selected products and/or services. ### Claim 10 (depends on 1) The concierge system of claim 1 wherein the person may utilize the system to make reservations for various places and kinds of business. ### Claim 11 A process for providing a concierge-like service for a person seeking products and/or services from a predetermined business establishment or establishments; comprising, (a) providing at least one electronic device for a person to receive a predetermined unique concierge software; (b) providing at least one special ID tag carrying an encoded ID indicating that a predetermined business establishment offers said unique concierge service for its products and services; (c) whereby capture and downloading of the encoded ID of the special ID tag provides an indication of interest in a particular businesses products and/or services and facilitates interaction of the person and a selected business. ### Claim 12 The process of 11 including providing a representative or representatives upon receiving an indication that there is a person seeking products and/or services. ### Claim 13 (depends on 11) The concierge process of claim 11 including providing at least one kiosk to display said special ID. ### Claim 14 (depends on 13) The concierge process of claim 13 including providing a plurality of said kiosks to be deployed at various predetermined locations throughout a business establishment. ### Claim 15 (depends on 14) The concierge process of claim 14 wherein said special ID for said kiosks may also include locating the special ID Kiosks at locations for the predetermined products and/or services provided at the location where said kiosk is located. ### Claim 16 (depends on 11) The concierge process of claim 11 wherein the business establishment is a secure building, office or other place of business and said special ID tag is to facilitate entry of a person into the secure building, office or other place of business. ### Claim 17 (depends on 12) The concierge process of claim 12 wherein the business establishment is to be a retail store and the representative is to be a salesperson. ### Claim 18 (depends on 17) The concierge process of claim 17 wherein said salesperson is provided with an electronic device which is to receive an indication that a person is in attendance and may also indicate the persons purchase preferences. ### Claim 19 (depends on 11) The concerge process of claim 11 wherein the person may utilize the system to effect payment for selected products and/or services. ### Claim 20 (depends on 11) The concierge process of claim 11 wherein the person may utilize the system to make reservations for various places and kinds of business.