# US 2018/0322472 A1 · System for managing fleet vehicle maintenance and repair > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2018/0322472 A1 - Document ID: US20180322472A1 - Status: Published application - Kind: A1 - Application number: 15/934,887 - Filed: 2018-03-23 - Published: 2018-11-08 - Earliest claimed: 2017-03-23 - Applicants: Avis Budget Car Rental, LLC - Inventors: DAVID RUSSELL - Web page: https://patentgrep.com/patent/US20180322472A1 ## CPC - G06Q 10/20: Administration of product repair or maintenance - G06Q 30/0283: Price estimation or determination - G06Q 30/0645: Rental transactions; Leasing transactions - G07C 5/00: Registering or indicating the working of vehicles - G07C 5/006: {Indicating maintenance} - G07C 5/008: {communicating information to a remotely located station (transmission systems for measured values G08C)} - G07C 5/085: {using electronic data carriers} - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - G07C: TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE ## Abstract An improved system and related methods for management and control of fleet vehicle condition, maintenance, damage assessment and recovery, and repair. A return application is used to process the return of a fleet vehicle, including the detecting and recording (such as by digital images or videos) of damage to the vehicle (internal or external), and the need for maintenance of one or more vehicle components or systems. A maintenance application allows the capture of maintenance and/or damage problems or issues that arise outside of vehicle rental or use, and thus would not be captured by the vehicle return process. The system automatically creates an repair or maintenance order based on the vehicle condition information (including information gathered upon vehicle return, if applicable). The system may automatically direct a repair to the most cost effective supplier based on the total cost and other parameters of the repair, including, but not limited to, repair time, logistics, expenses, and similar factors. ## Claims ### Claim 1 A method for improved fleet vehicle maintenance and repair, comprising: receiving, from a mobile device, information about the condition of a returned fleet vehicle, wherein said information includes one or more digital photographs or videos of damage to said vehicle; automatically comparing the condition information to a pre-established rentable vehicle standard; and when the pre-established rentable vehicle standard is not met, automatically placing the vehicle in out-of-service status. ### Claim 2 (depends on 1) The method of claim 1, further comprising sending the vehicle and condition information to a repair portal application on a computer server. ### Claim 3 (depends on 2) The method of claim 2, wherein the repair portal application is configured to automatically creating a repair order for the vehicle, and determining a repair supplier for repairing the vehicle pursuant to the repair order based upon the repair time, logistics, and repair costs. ### Claim 4 (depends on 1) The method of claim 1, wherein the fleet vehicle is an automobile, truck, van, bus, motorcycle, or bicycle. ### Claim 5 (depends on 1) The method of claim 1, wherein the fleet is a rental vehicle fleet, shared vehicle fleet, or corporate vehicle fleet. ### Claim 6 A method for improved fleet vehicle maintenance and repair, comprising: providing a plurality of vehicles in a fleet; providing one vehicle of said plurality of vehicles to an authorized user for use during a period of time, wherein said one vehicle is returned at the end of the said use; during the return of said vehicle, receiving on a mobile device with a microprocessor, a storage device, and a camera, information about the authorized user, said vehicle, and the condition of said vehicle at the beginning of the period of use, including any pre-existing damage to the interior or exterior of said vehicle; during the return of said vehicle, entering information about new damage to the interior and/or exterior of the vehicle, wherein new damage excludes pre-existing damage; and if there is damage to the exterior of the vehicle, using the camera of the mobile device to take one or more digital photographs or videos of said exterior damage to said vehicle. ### Claim 7 (depends on 6) The method of claim 6, further comprising the steps of automatically, in real time, calculating a damages charge for said new damage; and presenting, during the return of said vehicle, a summary of charges to the authorized user for acceptance and confirmation of payment, wherein the summary of charges include said damages charge. ### Claim 8 (depends on 6) The method of claim 6, wherein the vehicle is an automobile, truck, van, bus, motorcycle, or bicycle. ### Claim 9 (depends on 6) The method of claim 6, wherein the fleet is a rental vehicle fleet, shared vehicle fleet, or corporate vehicle fleet. ### Claim 10 (depends on 6) The method of claim 6, further comprising transmitting, from the mobile device, the information about the condition of the returned vehicle to a repair management system. ### Claim 11 (depends on 10) The method of claim 10, wherein the repair management system is configured to automatically create a repair order for the vehicle, and determine a repair supplier for repairing the vehicle pursuant to the repair order based upon the repair time, logistics, and repair costs. ### Claim 12 (depends on 6) The method of claim 6, further wherein said vehicle is located at a start location at the start of the period of use, and is returned to a return location at the end of the period of use, and further comprising the steps of: providing a first plurality of cameras at an exit of the start location, said first plurality configured to record digital video information about the exterior condition of said vehicle as it leaves the start location; and providing a second plurality of cameras at the entrance of the return location, said second plurality configured to record digital video information about the exterior condition of said vehicle as it arrives at the return location. ### Claim 13 (depends on 12) The method of claim 12, further comprising comparting the digital video information about the exterior condition of said vehicle as it arrives at the return location with the digital video information about the exterior condition of said vehicle as it leaves the start location to determine if the exterior of the vehicle has been damaged during the period of use.