US 2018/0309878 A1Published application

Automated communications response system

AssigneeEolas Technologies Inc.

InventorsSteven Carl Landers, Michael D. Doyle

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Abstract

In one embodiment, a system provides for end-user control over the automatic recognition of communication situations by detection of unique telecommunication event characteristics and the consequential responses to those situations by invocation of related programmatic responses. The system allows an end user to specify various patterns of telecommunication event characteristics that describe various situational aspects of incoming communications, such as the timing and originator of voice calls, the content of, timing of, and author of chat messages, etc., as well as appropriate sets of programmatic response actions to be performed in response to those communications, such as initiating conference calls, sending chat messages, routing calls to other users, etc. The system monitors incoming communications, matches characteristic patterns to recognize the situations, and then invokes the matching response actions, thereby automating many functions of the communication system that previously would have had to be performed manually.

Claims43

Dependent claims

An apparatus comprising:

one or more computer processors;
and
one or more memory devices having encoded logic for execution by the one or more computer processors, which when executed causes the one or more computer processors to:
receive a chat or voice message type communication;
access at least one first computational resource to recognize content of the received chat or voice message type communication;
access a rule configured to be applied to the received chat or voice message type communication, the rule including an action to perform based at least in part on recognized content of the received chat or voice message type communication;
access at least one second computational resource to apply at least one condition of the accessed rule to the recognized content of the received chat or voice message type communication to determine if the action for the accessed rule should be performed;
access at least one third computational resource to perform the action if the at least one condition of the accessed rule is satisfied, said action including determining a responsive chat or voice message type communication responsive to the received chat or voice message type communication using an artificial intelligence module configured to determine the responsive chat or voice message type communication;
and
automatically send said responsive chat or voice message type communication to simulate communication with a human.

7 more elements

A communication device comprising:

a memory;
a data processor coupled to the memory;
a voice input subsystem;
an audio output subsystem;
and
communications subsystems for at least voice type communications and chat message type communications, the communication device configured to:
(A) send at least chat or voice message type communications via the Internet to a server, the server configured to:
(a) receive communications via the Internet,
(b) perform actions responsive to the communications received, and
(c) send responsive communications via the Internet, wherein the server includes:
at least one processor;
and
at least one memory device that stores a plurality of instructions, a list of commands and a plurality of different rules, each rule invokable as a result of detection of at least one of a plurality of different event characteristics, wherein the execution of the code associated with the detected event characteristic is caused by the invocation of at least one of the rules, and wherein the plurality of instructions, when executed by the at least one processor, enables the server to:
i. exchange communications via the Internet with the communication device;
and
ii. provide:
(a) a server communications subsystem configured to exchange at least chat or voice message type communications via the Internet with the communication device,
(b) a response component, and
(c) a server communications monitoring component configured to monitor incoming communications received by the communications subsystem, and for each of a plurality of incoming communications received by the communication subsystem:
(i) cause the server communications monitoring component to determine if the received communication is of a designated chat or voice message type communication, and if so, in real time detect an event characteristic of the received communication, and
(ii) cause the response component to use an artificial intelligence module to automatically perform a response action associated with the received communication, the response component responsive in real time to the detected event characteristic of the received communication, and the response component configured to cause execution of code associated with the detected event characteristic of the received communication to simulate communication with a human, wherein the execution of the code causes the server to at least send a responsive chat or voice message type communication responsive to the received communication via the Internet to the communication device;
(B) receive the responsive chat or voice message type communication via the Internet from the server;
and
(C) output the received responsive chat or voice message type communication to facilitate simulation of communication with a human.

21 more elements

Dependencies are inferred from the claim text.

Facts

Application: 16/017,152Filed 25 Jun 2018
Priority: 11 Aug 2009
Published: 25 Oct 2018
Term ends: Not estimatedThe source records don’t support an estimate.

Classification13 codes

H04M 7/0015
Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and…
H04L 12/1827
For computer conferences, e.g. chat rooms: network arrangements for conference optimisation or adaptation
H04L 51/046
Real-time or near real-time messaging, e.g. instant messaging [IM]: interoperability with other network applications or services
H04L 51/56
User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail: unified…

Family

Application61/273,952Us provisional application · filed 11 Aug 2009
Application12/854,842Continuation · filed 11 Aug 2010
Application14/796,538Continuation · filed 10 Jul 2015
Application16/017,152Continuation
US 10,015,318 B2Related patent
US 11,349,994 B2Related patent
US 2011/0038367 A1Published application
US 2015/0373201 A1Published application
US 9,100,465 B2Related patent
US 2018/0309878 A1This patent

From the US filing history. Foreign family members aren’t listed.