Event-triggered upgrading of network access service entitlement via audio-visual entertainment system

A non-transitory processor-readable medium comprising processor executable a plurality of instructions that when executed by one or more processors cause the one or more processors to perform steps of:

• allowing a guest of a hospitality establishment to access a network service from at least one mobile device;
• limiting access to the network service for the guest according to a first service entitlement;
• monitoring usage of the network service by the guest in order to detect an occurrence of a predetermined condition indicating that the guest may benefit from accessing the network service at a higher service entitlement;
• selecting a particular display device from a plurality of display devices available to an audio-visual entertainment system of the hospitality establishment upon the occurrence of the predetermined condition, the particular display device being selected according to room assignment details of the guest at the hospitality establishment;
• sending a display message to the particular display device, the display message causing the particular display device to present a billing screen to the guest enabling the guest to upgrade, for a monetary charge, their access to the network service;
• and
• upgrading the guest to a second service entitlement for accessing the network service in response to receiving an upgrade acknowledgement indicating that the guest has chosen to upgrade.

An apparatus for upgrading a network access service entitlement via an audio-visual entertainment system at a hospitality establishment, the apparatus comprising one or more processors configured by executing a plurality of software instructions loaded from a storage device to:

• allow a guest of the hospitality establishment to access a network service from at least one mobile device;
• limit access to the network service for the guest according to a first service entitlement;
• monitor usage of the network service by the guest in order to detect an occurrence of a predetermined condition indicating that the guest may benefit from accessing the network service at a higher service entitlement;
• select a particular display device from a plurality of display devices available to the audio-visual entertainment system of the hospitality establishment upon the occurrence of the predetermined condition, the particular display device being selected according to room assignment details of the guest at the hospitality establishment;
• send a display message to the particular display device, the display message causing the particular display device to present a billing screen to the guest enabling the guest to upgrade, for a monetary charge, their access to the network service;
• and
• upgrade the guest to a second service entitlement for accessing the network service in response to receiving an upgrade acknowledgement indicating that the guest has chosen to upgrade.