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US 2018/0293604 A1Published application
Customer-assisted item retrieval
AssigneeInternational Business Machines Corporation
InventorsJialin LI, Pradeep K. NANJUNDASWAMY, Srikanth SUNDARARAJAN, Danai TENGTRAKOOL
Life of this patent
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Abstract
Methods, computer program products, and systems are presented. The methods include, for instance: determining that an item misplaced in a venue may be retrieved by one or more customer. A candidate customer may be identified and rewards that may be offered are compiled. The candidate customer is selected as one who is predicted to be most likely to respond to a request for retrieval, and a reward is selected for cost effectiveness in retrieving the item. The request to retrieve the item is sent to the candidate customer.
Claims20
A computer implemented method for retrieving one or more item by using one or more customer in a venue, comprising:
- obtaining, by one or more processor, an input indicating that an item from the one or more item of a venue has been misplaced;
- determining, by the one or more processor, that the item may be retrieved by the one or more customer, wherein the one or more customer is present in the venue;
- identifying, by the one or more processor, the one or more customer in the venue that are predicted to respond to a request for retrieval of the misplaced item in the venue in exchange for one or more reward;
- generating, by the one or more processor, a list of the one or more reward, wherein the one or more reward from the list may be offered to the one or more customer from identifying;
- generating, by the one or more processor, the request that includes a customer from the one or more customers and a reward from the list, wherein the customer is predicted to be most likely to respond to the request amongst the one or more customer from the identifying, wherein the request promises the customer the reward in exchange for the retrieval and delivery of the misplaced item in the venue, and wherein the reward is associated with a cost to the venue that is lower than another cost corresponding to other reward from the list;
- and
- sending, by the one or more processor, the request to the customer.
4 more elements
A computer program product comprising:
- a computer readable storage medium readable by one or more processor and storing instructions for execution by the one or more processor for performing a method for retrieving one or more item by recruiting one or more customer, comprising:
- obtaining an input indicating that an item amongst the one or more item of a venue has been misplaced;
- determining that the item may be retrieved by the one or more customer, wherein the one or more customer is present in the venue;
- identifying the one or more customer as being likely to respond to a request for retrieval of the item in exchange for one or more reward;
- creating a list of rewards, wherein a reward amongst the rewards may be offered to the customer with the request;
- rendering the request including the customer and the reward, wherein the customer is the most likely to respond to the request amongst the one or more customer from the identifying, and wherein the reward is the least costly amongst the rewards from the list of rewards;
- and
- communicating the request to the customer such that the customer may retrieve the item from the venue.
5 more elements
A system comprising:
- a memory;
- one or more processor in communication with memory;
- and
- program instructions executable by the one or more processor via the memory to perform a method for retrieving one or more item by recruiting one or more customer, comprising:
- obtaining an input indicating that an item amongst the one or more item of a venue has been misplaced;
- determining that the item may be retrieved by the one or more customer, wherein the one or more customer is present in the venue;
- identifying the one or more customer as being likely to respond to a request for retrieval of the item in exchange for one or more reward;
- creating a list of rewards, wherein a reward amongst the rewards may be offered to the customer with the request;
- rendering the request including the customer and the reward, wherein the customer is the most likely to respond to the request amongst the one or more customer from the identifying, and wherein the reward is the least costly amongst the rewards from the list of rewards;
- and
- communicating the request to the customer such that the customer may retrieve the item from the venue.
8 more elements
Dependencies are inferred from the claim text.