Customer rating as part of a card transaction

7) A server for allowing a merchant to rate a customer as part of a card transaction between the customer and the merchant, the server being configured to:

• a) receive, from a merchant device via a payment network, a transaction message generated by the merchant device, the transaction message including:
• i) transaction details indicative of the card transaction, the transaction details including a card number for a payment card of the customer for use in the card transaction;
• and
• ii) a customer rating input by the merchant using the merchant device;
• b) determine a customer identifier based on the card number;
• and
• c) cause the customer rating to be stored in a ratings database in association with the customer identifier.

9) A method for allowing a merchant to access a consolidated customer rating for a customer, the method being performed in a merchant device, the method including:

• a) obtaining a card number for a payment card of the customer;
• b) obtaining a merchant request for a consolidated customer rating for the customer;
• c) generating a rating request message including the card number;
• d) transferring the rating request message to a server via a payment network, to thereby allow the server to:
• i) determine a customer identifier based on the card number;
• ii) cause a consolidated customer rating to be determined based on customer ratings stored in a ratings database in association with the customer identifier;
• iii) generate a rating response message including the consolidated customer rating;
• and
• iv) transfer the rating response message to the merchant device via the payment network;
• and
• e) receiving the rating response message;
• and,
• f) displaying the consolidated customer rating.

13) A method for allowing a merchant to access a consolidated customer rating for a customer, the method being performed in a server, the method including:

• a) receiving, from a merchant device via a payment network, a rating request message generated by the merchant device in response to a merchant request for a consolidated customer rating for the customer, the rating request message including a card number for a payment card of the customer;
• b) determining a customer identifier based on the card number;
• c) causing a consolidated customer rating to be determined based on customer ratings stored in a ratings database in association with the customer identifier;
• d) generate a rating response message including the consolidated customer rating;
• and
• e) transferring the rating response message to the merchant device via the payment network, to thereby allow the consolidated customer rating to be displayed using the merchant device.