US 2018/0151043 A1 · INTERACTIVE ALERTING METHOD AND SYSTEM FOR AN ELECTRONIC APPARATUS

Abstract

An interactive alerting method for an electronic apparatus is disclosed. The method receives and displays an alerting message once an abnormal situation occurs to the electronic apparatus. The method provides interactive questions to a user according to the type of the abnormal situation. Next, the method receives replies from the user aimed at the interactive questions, and obtains one or more causes of the abnormal situation according to the replies. Eventually, the method displays the obtained causes on a mobile device of the user. The cause of an abnormal situation occurs to an electronic apparatus is obtained via the replies aimed at interactive questions made by a user, which effectively increases the accuracy of the cause of the abnormal situation offered to the user.

Claims10

Dependent claims

An interactive alerting method for an electronic apparatus comprising:

a) displaying an alerting message corresponding to an abnormal situation of an electronic apparatus on a mobile device;
b) providing a plurality of interactive questions according to a type of the abnormal situation;
c) receiving a plurality of replies externally input aimed at the plurality of interactive questions;
d) obtaining one or multiple causes of the abnormal situation according to the plurality of replies;
and
e) displaying the one or multiple causes on the mobile device.

3 more elements

An interactive alerting system for an electronic apparatus comprising:

a notification module for displaying an alerting message corresponding to an abnormal situation of an electronic apparatus on a mobile device;
a question retrieve module connected to the notification module, providing a plurality of interactive questions according to a type of the abnormal situation, and receiving a plurality of replies externally input aimed at the plurality of interactive questions;
a filtering module connected to the question retrieve module, obtaining one or multiple causes of the abnormal situation according to the plurality of replies;
and
a display module connected to the filtering module, displaying the one or multiple causes on the mobile device.

2 more elements

Dependencies are inferred from the claim text.

Interactive alerting method and system for an electronic apparatus

Life of this patent

Interactive alerting method and system for an electronic apparatus

Life of this patent

Abstract

Claims10