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US 2018/0124250 A1Published application
Method and system for a multitenancy telephone network
AssigneeTwilio Inc.
InventorsJeff Lawson, John Wolthuis, Evan Cooke
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Abstract
A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource duster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.
Claims1
A method for processing a telephony communication comprising:
- associating a first telephony application with a first telephony endpoint of a first account;
- associating a second telephony application with a second telephony endpoint of a second account;
- initiating a first telephony session for a telephony communication to the first telephony endpoint;
- mapping the first telephony application to the first telephony session;
- at a resource of a communication resource cluster, processing the first telephony session with the first telephony application;
- initiating a second telephony session for a telephony communication to the second telephony endpoint;
- mapping the second telephony application to the second telephony session;
- at the resource of a communication resource cluster, processing the second telephony session with the second telephony application.
5 more elements
Dependencies are inferred from the claim text.