Managing workflows upon a security incident

An apparatus to manage service level agreements (SLAs) for security incidents in a computing environment, the apparatus comprising:

• one or more non-transitory computer readable storage media;
• and
• processing instructions stored on the one or more non-transitory computer readable storage media that, when executed by a processing system, direct the processing system to:
• identify a rule set for a security incident of the security incidents based on enrichment information obtained for the security incident, wherein the rule set is associated with one or more action recommendations to be taken against the security incident;
• identify a default SLA for the security incident based on the rule set, wherein the default SLA comprises a default hierarchy of administrators for the security incident;
• obtain environmental characteristics related to the security incident;
• determine a modified SLA for the security incident based on the environmental characteristics, wherein the modified SLA comprises a second hierarchy of administrators for the security incident;
• provide the one or more security actions to administrators based on the modified SLA;
• and
• obtain input from at least one administrator regarding at least one security action of the one or more security actions.

A computing system to manage service level agreements (SLAs) for security incidents in a computing environment, the apparatus comprising:

• one or more non-transitory computer readable storage media;
• a processing system operatively coupled to the one or more non-transitory computer readable storage media;
• and
• processing instructions stored on the one or more non-transitory computer readable storage media that, when executed by a processing system, direct the processing system to:
• identify a rule set for a security incident of the security incidents based on enrichment information obtained for the security incident, wherein the rule set is associated with one or more action recommendations to be taken against the security incident;
• identify a default SLA for the security incident based on the rule set, wherein the default SLA comprises a default hierarchy of administrators for the security incident;
• obtain environmental characteristics related to the security incident;
• determine a modified SLA for the security incident based on the environmental characteristics, wherein the modified SLA comprises a second hierarchy of administrators for the security incident;
• provide the one or more security actions to administrators based on the modified SLA;
• and
• obtain input from at least one administrator regarding at least one security action of the one or more security actions.