System and method for providing network support services and premises gateway support infrastructure

A device, for operation at an area, that provides and manages services for one or more endpoint devices associated with the device, the device comprising:

• a first interface that enables communications within the area, between the device and the one or more of the endpoint devices;
• wherein a first application service provided by the device receives information from a first endpoint device of the one or more of the endpoint devices to provide monitoring for the area;
• wherein a second application service provides automation of a second endpoint device of the one or more endpoint devices by sending commands to the second of the one or more endpoint devices via the first interface;
• and
• a second interface that enables communications, for the one or more endpoint devices, with a remotely located application service management center external to the area;
• a processor coupled to the interfaces;
• storage, coupled to the processor, storing programming comprising:
• logic to execute multiple application services, including the first application service and the second application service;
• logic to interact with a third endpoint device that shows a graphical user interface, wherein user interactions with the graphical user interface implement configurations or controls for the first endpoint device and for the second endpoint device;
• logic to determine the availability of resources;
• and
• logic to manage the resources such that a request, by one of the endpoint devices, for services, can be implemented without causing other gateway services provided by the device to function below a required functional state when accessed by other endpoint devices;
• wherein initialization or execution of the logic is performed responsive to the communications with the remotely located application service management center.

A method for operating a device at a location, the method comprising:

• implementing a first communication channel, between the device and one or more endpoint devices, within the location;
• implementing a second communication channel, at least in part over a wide area network, wherein the second communication channel is between the one or more endpoint devices and a remotely located application service management center external to the location, wherein the remotely located application service management center provides additional programming specific to controlling at least one of the endpoint devices;
• executing at least one application service;
• interacting with a specific endpoint device that shows a graphical user interface, wherein user interactions with the graphical user interface implement configurations or controls for others of the one or more endpoint devices;
• determining the availability of resources;
• and
• managing the resources such that a request, by one of the endpoint devices, for services, can be implemented without causing other gateway services provided by the device to function below a required functional state when accessed by other endpoint devices.

A computer-readable storage medium storing instructions that, when executed by a computing system, cause the computing system to perform operations controlling one or more devices at a premises, the operations comprising:

• accessing a first interface that enables communications, within the premises, between the device and one or more of the devices;
• accessing a second interface that enables communications, for the one or more devices, with a remotely located application service management center external to the premises;
• and
• providing functions, in relation to an application service, for the one or more devices,
• the functions including:
• (1) operations providing authorization, authentication, configuration, or any combination thereof, for the application service;
• (2) management of the application service, provided by the computing system, wherein the management is based upon communications with the remotely located application service management center;
• (3) determination of availability of resources for the application service;
• and
• (4) management of the resources such that a request can be implemented without causing other gateway services to function below a required functional state.