System and method of site outage management
AssigneePaypal, Inc.
InventorSuzy K. Chang
Life of this patent
Estimating the term…
Abstract
Systems and methods of site outage management are disclosed. In some example embodiments, a service outage of an online service is detected. The service outage disables the online service from receiving a bid for an item listing on the online service. The item listing has a seller and a listing end time. Timing information for the service outage is determined, and the item listing is identified based on the listing end time and the timing information for the service outage. An outage management action is performed based on the item listing being identified. The outage management action comprises one of automatically extending the listing end time, automatically transmitting an outage notification of the service outage to the seller, and automatically issuing a credit to an account of the seller.
Claims21
(canceled)
A system comprising:
- one or more processors;
- and
- one or more non-transitory machine-readable storage media storing a set of instructions that, in response to being executed by the one or more processors, cause the system to perform operations comprising:
- detecting a service outage of an online service, the service outage disabling the online service from being able to receive bids with respect to an item listing on the online service, the item listing having a listing end time and being for an item that includes a product or a service;
- identifying the item listing as having been potentially affected by the service outage;
- in response to identifying the item listing as having been potentially affected by the service outage, identifying a user of the online service as a potential bidder with respect to the item listing based on behavior information included in a behavior profile of the user indicating interest by the user in the item listing;
- and
- performing an outage management action based on identifying the item listing as having been potentially affected by the service outage and based on identifying the user as a potential bidder of the item, the outage management action comprising automatically extending the listing end time of the item listing and automatically transmitting an extension notification of the listing end time to the user, the extension notification indicating that the listing end time has been extended.
One or more non-transitory machine-readable storage media storing a set of instructions that, in response to being executed by one or more processors, cause a system to perform operations comprising:
- monitoring an online service using synthetic monitoring;
- detecting a service outage of the online service from the synthetic monitoring of the online service, the service outage disabling the online service from being able to receive bids with respect to an item listing on the online service, the item listing having a listing end time and being for an item that includes a product or a service;
- identifying the item listing as having been potentially affected by the service outage;
- in response to identifying the item listing as having been potentially affected by the service outage, identifying a user of the online service as a potential bidder with respect to the item listing;
- and
- performing an outage management action based on identifying the item listing as having been potentially affected by the service outage and based on identifying the user as a potential bidder of the item, the outage management action comprising automatically extending the listing end time of the item listing and automatically transmitting an extension notification of the listing end time to the user, the extension notification indicating that the listing end time has been extended.
A method comprising:
- detecting a service outage of an online service, the service outage disabling the online service from being able to receive bids with respect to an item listing on the online service, the item listing having a listing end time and being for an item that includes a product or a service;
- identifying the item listing as having been potentially affected by the service outage;
- in response to identifying the item listing as having been potentially affected by the service outage, identifying a user of the online service as a potential bidder with respect to the item listing;
- and
- performing an outage management action based on identifying the item listing as having been potentially affected by the service outage and based on identifying the user as a potential bidder of the item, the outage management action comprising automatically extending the listing end time of the item listing and automatically transmitting an extension notification of the listing end time to the user, the extension notification indicating that the listing end time has been extended.
Dependencies are inferred from the claim text.